Hi. I’ve moved from the US to Turkey two months ago and had been continuing to use my A...

GetHuman-idilbayk's customer service issue with WhatsApp from June 2018

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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman-idilbayk's own words
Hi. I’ve moved from the US to Turkey two months ago and had been continuing to use my American number for whatsapp. I recently got a new phone so decided to switch to my Turkish number. On my old phone, I clicked on change number on whatsapp and entered my Turkish number. For some reason, it deleted all of my old messages. I had whatsapp on the new phone so tried to log in using my turkish number but it also doesnt show any of my old chat history and doesnt let me message groups as it says I’m no longer a participant of the group. So as of now, on my both old and new phones, I cant access the chat history and I cant use whatsapp to message. Please help me on how to fix this issue asap as it is my first method of communication. I just want to use the app on my new phone, using my new (Turkish) number and be able to see my old messages. Please assist me, thank you.
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WhatsApp

Customer service issue
Reported by GetHuman-idilbayk
Jun 28th, 2018 - a yr ago
I have an issue with WhatsApp too
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GetHuman-idilbayk started working on this issue
Jun 28th, 2018 1:24pm