Hi. I’ve moved from the US to Turkey two months ago and had been continuing to use my A...

GetHuman-idilbayk's customer service issue with WhatsApp from June 2018

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Help with my WhatsApp issue
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WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-idilbayk will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-idilbayk can let us know if they help or not.
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Before contacting them, items GetHuman-idilbayk may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman-idilbayk's own words
Hi. I’ve moved from the US to Turkey two months ago and had been continuing to use my American number for whatsapp. I recently got a new phone so decided to switch to my Turkish number. On my old phone, I clicked on change number on whatsapp and entered my Turkish number. For some reason, it deleted all of my old messages. I had whatsapp on the new phone so tried to log in using my turkish number but it also doesnt show any of my old chat history and doesnt let me message groups as it says I’m no longer a participant of the group. So as of now, on my both old and new phones, I cant access the chat history and I cant use whatsapp to message. Please help me on how to fix this issue asap as it is my first method of communication. I just want to use the app on my new phone, using my new (Turkish) number and be able to see my old messages. Please assist me, thank you.

GetHuman-idilbayk did not yet indicate what WhatsApp should do to make this right.

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Customer service issue
Reported by GetHuman-idilbayk
Jun 28th, 2018 - 5 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 3554 others
0 customers following this


GetHuman-idilbayk started working on this issue
Jun 28th, 2018 1:24pm

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