I’m using an iPhone * and first I thought it was just cell c network problems but I’ve...

GetHuman-tamaryng's customer service issue with WhatsApp from June 2018

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Help with my WhatsApp issue
GetHuman-tamaryng's next move: find and follow the right step-by-step guide.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tamaryng will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tamaryng can let us know if they help or not.
Top Tip from another customer
If you are having app or service issues then you should report it through the app. If you reset your device or delete the app and re-download it that may help too
The issue in GetHuman-tamaryng's own words
I’m using an iPhone * and first I thought it was just cell c network problems but I’ve phoned them so many times and no one could help so they suggested that I contact WhatsApp directly. **For the past * days, my WhatsApp has not been working with my cell c WhatsApp bundle. I go into WhatsApp and it just says “connecting” the entire time which means I cannot send or receive messages. The only time it works is when I’m connected to WiFi, and I’m not always connected to WiFi, I use my WhatsApp bundle most of the time. **Would appreciate it if the WhatsApp team could sort out this problem ASAP.
GetHuman-tamaryng did not yet indicate what WhatsApp should do to make this right.
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WhatsApp

Customer service issue
Reported by GetHuman-tamaryng
Jun 28th, 2018 - a yr ago
I have an issue with WhatsApp too
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Seen by 5 customers so far
Similar issue to 3548 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman-tamaryng started working on this issue
Jun 28th, 2018 8:54am
GetHuman-tamaryng indicated the issue is not fixed yet.
Jun 29th, 2018 10:02am
GetHuman-tamaryng indicated the issue is not fixed yet.
Jun 29th, 2018 10:04am