I am a police official based in South Africa and require your urgent assistance with a...

GetHuman-evernna's customer service issue with WhatsApp from June 2018

49 similar
0 following
Help with my WhatsApp issue
GetHuman-evernna's next move: find and follow the right step-by-step guide.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-evernna will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-evernna can let us know if they help or not.
The issue in GetHuman-evernna's own words
I am a police official based in South Africa and require your urgent assistance with a kidnapping case.*In March ****, a business owner (Shiraaz Gathoo), was kidnapped from Johannesburg, South Africa. To date he is being held for ransom, approximately * million USD.*The investigation is on going however we have run out of leads and contacting your organisation is our absolute last option. *The kidnappers are using whatsapp to communicate with the family, providing proof of life of the victim as well as their ransom demands.*Is there anyway that Whatsapp can assist us in locating the number used for communication by the kidnappers?*I can provide the official case number and all of its details at your request.*A quick google search of "devland cash and carry kidnapping" will verify the above.**Kindly could you assist us in the above matter, any feedback would be highly appreciated.*Kind Regards**Evern Naidoo*Sergeant E Naidoo**Johannesburg Flying Squad**Brixton**Johannesburg
GetHuman-evernna did not yet indicate what WhatsApp should do to make this right.
I have an issue with WhatsApp too
How GetHuman-evernna fixed the problem
We are waiting for GetHuman-evernna to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WhatsApp's attention and get better help faster. Tap below to get started.
Having WhatsApp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-evernna fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-evernna
Jun 8th, 2018 - a yr ago
I have an issue with WhatsApp too
Seen by 3 customers so far
Similar issue to 49 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
WhatsApp Version Type
Device Used
GetHuman-evernna started working on this issue
Jun 8th, 2018 3:05am
GetHuman-evernna indicated the issue is not fixed yet.
Jun 8th, 2018 5:12am