Dear Sir*Madam, **Please I kindly ask you to check our account again and reconsider you...

GetHuman-applidat's customer service issue with WhatsApp from June 2018

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Help with my WhatsApp issue
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WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-applidat will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-applidat can let us know if they help or not.
Before contacting them, items GetHuman-applidat may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman-applidat's own words
Dear Sir*Madam, **Please I kindly ask you to check our account again and reconsider your decision to ban our account ************. This account provides customer service for many years to hundreds of clients every day, **Banning the account causes us very heavy damage and harms the service to our customers. It also indirectly helps to cyber criminals who are trying to hurt us. **As I mentioned before, we never opened any groups or use broadcast and never send any kind of spam or any adverts, we only replying to customers’ requests and never send anything unless first being approach with an issue. Due to the nature of our work, many of our clients are not in the address book, as we just answer incoming requests. **WhatsApp team can easily see that we never send or approach firstly, only replying. **Therefore, I would ask and appreciate if you would review our previous mails (** October ****) and over a year ago (* May ****) where we alerted WhatsApp team that we are under attacks which includes false complaints and spam attacks among others. The only way we defend ourselves from false complaints is to show you, that we notify about it previously and emphasise the volume we interchange with our clients without any real complain. **Please re-activate our account. I'm ready to provide any conversation history or any activity of our WhatsApp account to prove that we never violated your terms of services. **Thank you Alice

GetHuman-applidat did not yet indicate what WhatsApp should do to make this right.

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Customer service issue
Reported by GetHuman-applidat
Jun 7th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 235 others
0 customers following this


GetHuman-applidat started working on this issue
Jun 7th, 2018 5:40pm

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