Hi,**My Samsung J* Prime had * days ago a factory reset done by a Samsung customer serv...

GetHuman-stancapr's customer service issue with WhatsApp from June 2018

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Help with my WhatsApp issue
GetHuman-stancapr's next move: find and follow the right step-by-step guide.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stancapr will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stancapr can let us know if they help or not.
Top Tip from another customer
If you are having app or service issues then you should report it through the app. If you reset your device or delete the app and re-download it that may help too
The issue in GetHuman-stancapr's own words
Hi,**My Samsung J* Prime had * days ago a factory reset done by a Samsung customer service person. Cause I called Samsung C S and told them that I have an annoying situation whit popup ads on my phone and told me it's because of anti virus apps ex: AVG, AVAST and more they come whit apps and suggested not to download those security apps. And suggested to perform a factory reset I told him that I don't know how to do it. He then said that he can do it for me and to stay online and download an app smart tutor from Play Store and he'll get in my phone and do the reset. I told him about my pictures and important apps like whatsapp,Facebook and more that I don't want to lose those due to important info*chat He (service guy) assured me that he will download and backup all my apps,pictures and will be restored after reset.Now after reset i found out that whatsapp with all my previous chats info was missing. I called samsung C S again and told them about the missing apps and after checking with the agent he apologized for not saving*backup of those apps and cannot restore it back on my phone and suggested I download a new whatsapp ad from play store which I did and now I'm missing a lot chat content with various people i chatted with . Now my plea to you is can you pls help and try to find my previous whatsapp i had on my phone before with all the important chats included that are very important to me. My name is. Stanley Capriles Whatsapp Phone * ***** ***-****. I gave you a few email cause I don't remember which email i used with Whatsapp. The first one I think it could be. (*st) *****@***.com, (*nd)*****@***.com. and this is a new one I used to download whatsapp * days ago (*rd) *****@***.com and this last app I download is now on my phone with missing chats*info*pictures' Thanking you in advance and hope you can help me and restore my whatsapp with all the missing content. Awaiting your reply asap.

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Customer service issue
Reported by GetHuman-stancapr
Jun 4th, 2018 - 3 years ago
Seen by 4 customers so far
Similar issue to 155 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
WhatsApp Version Type
Device Used


GetHuman-stancapr started working on this issue
Jun 4th, 2018 9:00pm
GetHuman-stancapr indicated the issue is not fixed yet.
Jun 5th, 2018 9:40am
GetHuman-stancapr indicated the issue is not fixed yet.
Jun 5th, 2018 9:44am
GetHuman-stancapr indicated the issue is not fixed yet.
Jun 6th, 2018 2:44pm