Hi! I've been having issues accessing my chat history after restoring my iPhone with an...

GetHuman-leilasyk's customer service issue with WhatsApp from May 2018

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The issue in GetHuman-leilasyk's own words
Hi! I've been having issues accessing my chat history after restoring my iPhone with an iTunes back-up. I was experiencing some software issues with my iPhone and I had to 'erase all content and settings' and then restore my iPhone with a backup from my computer. For some reason, there are exactly two chat conversations saved and nothing more. After emailing with WhatsApp Messenger Support, I was told that iCloud and iTunes back-ups are the only way that information can be restored to a phone (and obviously it worked partly since there are two chat conversations present in the app). So I am confused why the computer backup did not fully restore my WhatsApp data. Please help!
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WhatsApp

Customer service issue
Reported by GetHuman-leilasyk
May 27th, 2018 - 6 mons ago
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Timeline
GetHuman-leilasyk started working on this issue
May 27th 12:22am