Refund request

GetHuman-alice_rt's customer service issue with WhatsApp from May 2018

Help with my WhatsApp issue
The issue in GetHuman-alice_rt's own words
Request a refund ... I have been charged by EE for using Whatsapp when speaking to my brother in America because there has been a server error and WhatsApp hasn't been connecting to WiFi. I have been charged £*** for their error and I need a refund.
It was their error: I used whatsapp to call my brother in Miami and WhatsApp for some reason failed to connect to my server and so I was charged £*** for ** minutes worth of calls - I've never been charged this amount before.
A refund please
Two emails (there is no phone number)
I have an issue with WhatsApp too
How GetHuman-alice_rt fixed the problem
We are waiting for GetHuman-alice_rt to fix the problem and share the solution with the rest of us customers.
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WhatsApp

Whatsapp
Customer service issue
Reported by GetHuman-alice_rt
May 21st, 2018 - 6 mons ago
I have an issue with WhatsApp too
Fixed
Seen by 7 customers so far
Similar issue to 441 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman-alice_rt started working on this issue
May 21st 2:03pm
GetHuman-alice_rt indicated the issue is not fixed yet.
May 21st 4:12pm
GetHuman-alice_rt indicated the issue is not fixed yet.
May 22nd 7:22pm
GetHuman-alice_rt indicated the issue is not fixed yet.
May 22nd 7:25pm
GetHuman-alice_rt confirmed the issue is fixed. Hooray!
May 24th 5:22pm
GetHuman-alice_rt indicated the issue is not fixed yet.
May 24th 5:22pm
GetHuman-alice_rt indicated the issue is not fixed yet.
May 24th 5:22pm