Video's not delivered .only watsapp application

GetHuman-mmkumar's customer service issue with WhatsApp from April 2018

Help with my WhatsApp issue
The issue in GetHuman-mmkumar's own words
The problem: Video's not delivered .only watsapp application
GetHuman-mmkumar did not yet indicate what WhatsApp should do to make this right.
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WhatsApp

Customer service issue
Reported by GetHuman-mmkumar
Apr 27th, 2018 - 6 mons ago
I have an issue with WhatsApp too
Fixed
Seen by 4 customers so far
Similar issue to 20555 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman-mmkumar started working on this issue
Apr 27th 4:24pm
GetHuman-mmkumar indicated the issue is not fixed yet.
Apr 27th 5:42pm
GetHuman-mmkumar confirmed the issue is fixed. Hooray!
Apr 27th 5:43pm
GetHuman-mmkumar indicated the issue is not fixed yet.
Apr 27th 5:52pm