Westpac Banking Corporation Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Westpac Banking Corporation customer service, archive #1. It includes a selection of 3 issue(s) reported November 18, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Greetings, I am a Westpac customer. I am soon expecting payment for a job I completed. The employer, who is based in France, is offering to pay me in Euro, although the amount is in USD. The payment will be deposited into my Australian account, resulting in Australian dollars. I am unsure whether it's more beneficial to accept payment in Euro or negotiate to be paid in USD due to potential currency exchange rate losses. What would be the best option in this situation? Thank you.
Reported by GetHuman-cristin15 on Wednesday, November 18, 2015 2:23 AM
Hello, my account got locked two weeks ago after I called to retrieve my card details for a pay out at midnight. Unfortunately, the staff member assisting me flagged fraud activity, leading to the lock. I visited the Lavington NSW [redacted] branch the next morning, verified my identity, and withdrew my pay. Despite being advised to contact the fraud team to unlock my account for my next pay, they have denied my request. I am hoping for a solution to access my pay at midnight as I am currently without funds for several days. I only receive $[redacted] fortnightly and need to buy food before 10 am tomorrow. Thank you. - Thomas David Wilson.
Reported by GetHuman-tgeebang on Wednesday, October 10, 2018 8:26 AM
Dear Westpac Support Team, I have made numerous attempts to contact you and have yet to receive a response to resolve my issue. As previously mentioned, my account is locked, preventing me from paying my credit card bill. I have provided my details as requested: Account Holder: C.C. Bastian Social Security Number: [redacted]16K Billing Address: La Quebrada [redacted], Puerto Varas, Chile (Previous Address: 7 Fairhaven Court, Kirwan, [redacted] Queensland, Australia) Date of Birth: June 17, [redacted] Mobile Number: +56 98[redacted] Please assist in unlocking my account so I can address my credit card payment. Due to hearing impairment, phone calls are challenging for me. Thank you for your help. I am eagerly awaiting a solution to this ongoing issue. Sincerely, Carlos Bastian Dear Westpac Support Team, I am still waiting for a resolution to my issue, which has been ongoing for over two months now. I have provided my details and await instructions on the next steps to unlock my account. I kindly request your prompt attention to this matter. Thank you, Carlos Bastian
Reported by GetHuman-solrac on Monday, May 13, 2019 2:46 PM

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