I stayed in a Westin Hotel from February **-** **** for a convention being held at the...

GetHuman-tohruse's customer service issue with Westin Hotels from May 2019

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The issue in GetHuman-tohruse's own words
I stayed in a Westin Hotel from February **-** **** for a convention being held at the Gaylord. The day we were leaving to go home was a little bit hectic and after I had gotten home I realized I had left one of my $*** cosplay costumes in my room. I called the hotel right away to make sure it was still there. The lady on the phone put me on hold to go check the room, and when she came back I was told that it was indeed still at the hotel. I asked if there was any way I could get it sent to me since it was a bit of a hassle to fit the * hour trip there into my week but I was told no. She asked if there would be anytime I could come over to pick it up. I looked through my schedule and said I could pick it up late next week. She agreed to hold it for me and all I would have to do is let them know my name and room number and I would be able to pick it up. The next week I traveled all the way there and told them my name and room number just like I was told. To my dismay they couldn't find it. The people running the front said there was nothing they could do, and didn't even try to apologize for it. I spoke to the manager because at this point I was lied to on the phone, and he just made me write down my information and said they would mail it to me if they found it. I haven't heard anything or gotten my costume back yet. $*** isn't cheap and to be treated as if I was a burden on them when all I was trying to do was pick up something the way I was told to do is ridiculous. At this point I would really like the money I lost back so I can replace my cosplay costume before my next big convention.
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Westin Hotels

Customer service issue
Reported by GetHuman-tohruse
May 8th, 2019 - 2 mons ago
I have an issue with Westin Hotels too
Not resolved
Seen by 10 customers so far
Similar issue to 97 others
0 customers following this
Timeline
GetHuman-tohruse started working on this issue
May 8th 7:18pm
GetHuman-tohruse indicated the issue is not fixed yet.
May 8th 11:38pm
GetHuman-tohruse indicated the issue is not fixed yet.
May 9th 7:22pm