The teller in your branch in Abanao Square, Baguio City... namely MC was rude, sarcasti...
GetHuman-mon_mond's customer service issue with Western Union from May 2019
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The issue in GetHuman-mon_mond's own words
The teller in your branch in Abanao Square, Baguio City... namely MC was rude, sarcastic and quite condescending yesterday afternoon as my niece and I were claiming a money remittance in the said branch. This is how the conversation went.*MC: how would you like have the money, will it be in peso or in dollars?*Me: I opt to have it dollars.*MC: I'm sorry, but we do not have dollar bills right now. (With sarcasm and smirk)*Me: (at the back of my mind, why should she offer an option not available) ok I'll have it in peso.*MC: have you had any previous transactions with us prior to this?*Me: yes, several times, way back. Few years ago. At your Porta Vaga branch in Session Road.*MC: so why didn't you went there and claim your remittance..? (With a sarcastic smile and left without thanking me as a customer)**Please take actions and have this teller be retrained accordingly about proper and correct customer service and handling. We do not deserve such treatment since the sender had paid the charges to have it processed overseas. Such impolite and sarcastic behavior should never and not be tolerated at any level. I showed her respect and answered her questions politely so I deserved the same way too.
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