Western Union Customer Service Issues

My name is G. Mantanona and I have recently encountered an issue with sending money through Western Union. Unfortunately, I fell victim to a scam where an impersonator on Facebook requested money under false pretenses, leading to my name being flagged by Western Union. After realizing the fraud, I promptly sought a refund from the Western Union agent in Parkland, Washington, and was grateful to receive my money back. Now, when trying to send money legitimately to my family, I was informed of the flag on my name. As a regular customer of Western Union since [redacted], I request to have the flag removed to continue using the service without any hindrances. Thank you for your attention to this matter.

I bought two money orders in August in Seaside, CA for my rent. They were returned because of a credit on my account. I deposited them later into a joint account with my son after my ATM card didn't work, as I've done before. However, when I checked with Navy Federal about my deposit, they said the money orders were flagged for fraud. Despite providing all my information and addressing issues on the money orders, I am still out $[redacted] plus $[redacted] in bank fees due to this ordeal. I have contacted Western Union multiple times and submitted a research request form two months ago but haven't received a response. This situation arose during a difficult time when my mother passed away without insurance, causing me to lose work income. I am a single mother of four. Navy Federal sent the money orders back and mentioned that they could be reissued. I am frustrated by the delays and complications surrounding money orders I purchased. - Lisa T.

I have been unable to send money through Western Union for over a month. Customer service advised me to email my details to gcr@westernunion. I sent this information last week but have not received a response. Despite trying to send a transfer today, I am still blocked. Here are the details again: Edward Seger, 518E. North St. Jackson, Michigan [redacted], phone number [redacted], email address [redacted] This is urgent as I support my foster daughter who is poor and disabled. Please help me resolve this issue; I assure you my background is clean.

I have been a loyal customer of Western Union for many years, sending thousands of dollars in fees for money transfers to my family in the USA from Canada. While I acknowledge it can be expensive, I assure you that I have never engaged in any illegal activities. Recently, my account was closed. I have tried to follow the instructions provided to me, but I am struggling to print out the required form despite spending several hours on it. Due to my recent marriage, I now have two names, two emails, two phone numbers, which may be causing some confusion. Please find the necessary details below for your reference: Names: Edith Ruth Trefz, Edith Ruth Berecz Phone Numbers: [redacted], [redacted] Emails: [redacted], [redacted] You may reach out to me using any of the above contact information. I have already submitted some of the requested information, and I would appreciate prompt assistance as none of your agents seem to know how to proceed.

I was previously a customer who had encountered issues when trying to send money to Nigeria to assist my boyfriend. Although it was a genuine situation, I faced restrictions from utilizing Western Union, MoneyGram, and Ria services. Despite my boyfriend eventually being located and brought back to the USA with the help of the coast guard, I am now unable to send money domestically by the 3rd. I hope to resolve this issue promptly and request assistance in lifting the restrictions placed on my account. You can reach me at [redacted], although I prefer to use a different email now instead of [redacted] I reside at 7 Marlin Drive, Stevens, PA [redacted]. Your attention to this matter is greatly appreciated. Thank you for your support.

We are currently developing a startup called Futura Instant Money Transfer, focusing on facilitating cross-border fund transfers between the US/Europe/Asia and Africa for customers with US/Europe bank accounts and debit/credit cards. Our goal is to offer competitive transfer costs, a user-friendly online experience, and top-notch security and legal compliance. We are seeking a partner for this venture, targeting the expanding African market where the demand for cross-border fund transfers is increasing. While we plan to provide various payment options worldwide, our primary choice is to integrate with Western Union connect for our services.

I am seeking assistance in obtaining records of money transfers I made through Western Union. Unfortunately, I discovered that I have been a victim of fraud. Despite providing proof of identity and signing a release form, Western Union has been uncooperative in providing the necessary information for me to file a claim. Each time I attempt to contact them, I am faced with delays, disconnections, and lack of assistance. This treatment has made it impossible for me to meet the claim deadline. I believe that Western Union is intentionally stalling and using tactics to avoid accountability. I insist that they promptly release the information related to my money transfers. I request to receive this information via email or by overnight delivery. It is vital for me to have the transfer dates, numbers, and amounts. I am Janet Schon from Prairie du Chien, WI.

I have been waiting for the funds to be available for transfer. The Sender and Receiver both reached out to WU because even though the money has left the account, the Receiver has not received it yet. The delay is due to WU, who informed the bank that the funds cannot be cleared for four days. If the transfer does not go through before then, we will cancel it. WU initially stated the funds would clear on April 19th, which is unacceptable given their promise of instant transfers. The Sender contacted Customer Service in the UK, and the Receiver contacted Customer Service in the USA. However, neither party has provided a solution. They have not disclosed any cancellation fees or given a clear timeline for when the Receiver will receive the money, which is currently with WU, as they have generated an MTCN number.

I received two calls from your representatives, but due to using a library computer, I couldn't speak loudly. I need to discuss sending money to my family in Jamaica. I have short-term memory loss, making it difficult to remember important dates for my five brother-in-laws and their children. Please allow me time to step outside the library to communicate with you effectively.

I am experiencing issues with your service recently. I have been sending money regularly, but suddenly I am unable to do so. The recipient whom I have been sending funds to has resided with me for a few months. Despite contacting customer service, I received no assistance. I was directed to visit an agent service which did not resolve the problem. I was informed that neither I nor the receiver is blocked, but an error code appeared. This situation is unfair after numerous attempts to communicate with your agents. I demand immediate attention to this matter. Thank you. - J. Maxwell

I visited the Western Union branch located in Centurion Mall in Pretoria, South Africa, today to collect a transfer from Jordan. The staff's behavior was extremely disappointing. They were unwelcoming, rude, and unhelpful. I was asked to fill out a form three times due to perceived errors without receiving clear explanations. When my husband tried to intervene, the staff remained unresponsive, and the manager even indicated we should leave. As a result of their uncooperative attitude, I have yet to receive my money. I hope that my experience, which occurred around 14:30 today, is captured by the branch's security cameras. I kindly request that you address this issue promptly.

I am frustrated with the service lately. It feels personal, as I have been sending money for a while, but now I can't. The individual I send funds to has lived with me for a few months, and I assist in buying and selling artifacts. When I called customer service previously, I waited a long time on an automatic machine. The customer service agents were not helpful, asking me to visit an agent service even though neither I nor the receiver was blocked. I wasted time, gas, and energy driving around Lake Station and Gary, only to be informed that I was not blocked, but an error code appeared. After numerous calls and online chats with agents, being asked to write and wait 7 to 10 days without specific information is unfair. I want immediate attention or I will escalate this further. Thank you. - J. Maxwell

I submitted two money transfers on 4-19-[redacted]. Although both were confirmed by a Western Union representative, the transfers were inexplicably put on hold. Despite multiple attempts via phone and online to resolve the issue and providing all requested verification including a copy of my ID, physical address, and phone number to [redacted], the transfers remain on hold. I am requesting the cancellation and refund of both transfers. Regards, Alberto G.

Two days ago, I contacted an agent about a transfer issue and mentioned a promotion code. The agent tried to process my transfer at Vons but encountered error code R7008. I was advised to file a complaint at [redacted] This is my second complaint as I haven't used the service for 3 to 4 years. Due to frequent money transfers, I warned senders to slow down to avoid issues. I hope to resolve this matter promptly to enable a one-time transfer. I await an email to provide further details. Thank you.

I am writing to report a fraudulent attempt to access my account. A person pretended to be a Microsoft technician and claimed Microsoft owed me $[redacted] due to losing a lawsuit. To proceed, I provided my bank name and last 4 account digits. Subsequently, a $[redacted] deposit appeared in my account, and then I was asked to return $[redacted]. The scammer insisted on a Western Union transfer or buying Google gift cards. Thankfully, I intervened before any funds were lost, and no transactions seemed to be processed. I immediately contacted my bank to secure my account and my credit card company to safeguard my card. I wanted to share this incident to prevent any further unauthorized activity on my account.

Hello, this is Amy Watts. I encountered an issue while attempting to send a Western Union transfer to Nigeria, Africa. Despite my efforts, I was informed that the transfer could not be processed to the intended recipient location. Subsequently, I was provided with a helpline number to contact. After reaching out, I was advised to send an email to inquire about the restriction on sending money to Nigeria. I find it frustrating that I am facing obstacles in sending the transfer to Nigeria, which is where it is needed. I have been attempting to send this transfer for several months now without success. I am seeking clarification on the reasons behind this issue.

On May 3, [redacted], I visited the Western Union location to send money overseas. During the initial transaction, I realized I had forgotten my ID and returned home to retrieve it, causing a delay. When I returned and attempted the transaction again, a mistake occurred with the receiver's name, prompting a third attempt. The third transaction was successful, but upon providing the code r7008, I was unable to proceed with further transactions. I have already reached out to Western Union on May 3rd to resolve this issue. I am seeking assistance to ensure that my girlfriend receives the money as intended. Please review this situation and advise me on the next steps. Thank you.

I visited your branch in Abanao Square, Baguio City yesterday to claim a money remittance with my niece, and unfortunately had a negative experience with the teller, MC. During the interaction, MC was rude, sarcastic, and condescending, which made me uncomfortable. Despite trying to opt for dollars initially, there were none available, yet the way MC handled the situation was disrespectful. Even when I explained my previous transactions at another branch, the response was still unprofessional. I believe that proper customer service training should be provided to MC to ensure that all customers are treated with respect and courtesy, as we all deserve.

Hello, my name is Franklin H. On April 1, [redacted], I sent a money order to Monica P. She has not received it yet, and it is now May 9, [redacted]. Western Union confirms they have not received it, including the additional $15 tracing fee. The tracing was initiated on 4/17/[redacted], but there's been no progress. The tracer number is [redacted]5. I sent $[redacted] with the money order and tracer. I did not know to keep a copy of the stub. As it remains uncashed, I hope for a resolution soon for Monica, who has been waiting for over a month. Your prompt response is appreciated.

I recently had my Western Union (WU) account blocked after being a customer for approximately 7 years. I am now being asked to complete the Global Consumer Reinstatements process, providing personal details like my Date of Birth and address. However, I am concerned they may request more sensitive information like my Social Security number. Despite sending money only to known recipients within Florida, WU has flagged my transactions as potentially fraudulent, even affecting the person I support financially. This individual has been a close acquaintance for about 8 years. I plan to file a complaint with the State of Florida over the holiday weekend, as I believe WU's security measures are overly restrictive. While I acknowledge WU must follow U.S. regulations, I am troubled by their approach, especially since my transactions do not involve prohibited countries.