I was sent money by my guardian for my travel allowance since am a Zimbabwean student i...

GetHuman-braco's customer service issue with Western Union from March 2019

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The issue in GetHuman-braco's own words
Receive money ... I was sent money by my guardian for my travel allowance since am a Zimbabwean student in SouthAfrica. I went to Park station to receive the money and then the agent there took my passport and told me that I have been blocked from western union because am using is too often of which its not true. Then I tried the next office then I noticed the previous agent had sent the money back to sender. I am on medication and my health is detoriating so I need money to pay for my medication. But I am told that I have reached a certain limit. I need assistance with being allowed to receive this last transaction. Please do resolve this fast. My name is Brandon Ntokozo Mlotshwa. Passport number is DN******. The MTCN number is ***-***-**** but it says invalid cause the money has been sent back.
I don't use Western union too often
Increase my limit
I always present all the necessary documents
I've went over backwards to fix this
I have an issue with Western Union too
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Western Union

Westernunion
Customer service issue
Reported by GetHuman-braco
Mar 1st, 2019 - 3 mons ago
I have an issue with Western Union too
Fixed
Seen by 4 customers so far
Similar issue to 3194 others
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Items needed
Payment tracking number
Sender's name
Receiver's name
Amount of transfer
Timeline
GetHuman-braco started working on this issue
Mar 1st 12:41pm
GetHuman-braco indicated the issue is not fixed yet.
Mar 1st 12:44pm