Roughly ** days ago I filed a complaint with Western Union and am unable to get a respo...

GetHuman-ljhans's customer service issue with Western Union from January 2019

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The issue in GetHuman-ljhans's own words
Roughly ** days ago I filed a complaint with Western Union and am unable to get a response from them. They have long since stated they would get back to me in **-** hours. We're way past that. My complaint is as follows. I send money to a friend in Iraq every month. All of a sudden, the store location wants wants a copy of MY state identification and a copy of MY passport. Unless they get it, they will not give my friend the money I send him. Of course, I will not give them this information. This is just an invitation to i.d. theft. I do not believe this is a Western Union policy and would like the store to be informed that they may not refuse to give my friend the money I send. He gives them his national i.d. every time. Last time they also demanded his U.S. green card. *He went to a second store to get his money and they gave it to him without demanding my i.d. and passport copies, so I know this demand is just one store. But the second store he went to is not covenient to him. I will be sending money each month to help with his very basic living expenses. I want to know that he can get the money without having to go to extreme measures. I will NOT give my i.d. and passport information (copies) to local store employees of another country who I do not know. Please correct this situation. The complaint number is ********. Western Union has ALL my information. Phone number, address, email number, Cal. I.D.
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Western Union

Customer service issue
Reported by GetHuman-ljhans
Jan 14th, 2019 - 9 mons ago
I have an issue with Western Union too
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Seen by 3 customers so far
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GetHuman-ljhans started working on this issue
Jan 14th 10:53pm