I have an issue with my cash transfer and cannot understand why the money I sent to Ken...

GetHuman1693740's customer service issue with Western Union from December 2018

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The issue in GetHuman1693740's own words
I have an issue with my cash transfer and cannot understand why the money I sent to Kenya cannot be received. This is totally frustrating. I've called ** *** *** **** but was directed to the website. Also, I called ************ but was told it's not working hours.**The receiver in Kenya was told that I am the only one who can correct the problem. She is known to me, since the time we met some years ago in China. I relocated to Nigeria in April **** after spending around * years teaching in different schools. The receiver's niece was in my class and we had a very good relationship. The cash is for Mrs. Odongo Stacy to use and buy a favorite birthday cake for her niece, Veronica. We were very close and had a wonderful relationship. **I planned to travel to Kenya but cannot make it on time. Kindly help with the needed assistance.**Yours faithfully,**Irobiko Chimezie
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Western Union

Customer service issue
Reported by GetHuman1693740
Dec 5th, 2018 - 2 mons ago
I have an issue with Western Union too
Not resolved
Seen by 2 customers so far
Similar issue to 2146 others
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Items needed
Payment tracking number
Sender's name
Receiver's name
Amount of transfer
Timeline
GetHuman1693740 started working on this issue
Dec 5th, 2018 9:43am