I had **** GBP sent from London UK to UK two weeks ago! Last week I went to pick it up...

GetHuman-keyfinge's customer service issue with Western Union from June 2018

Help with my Western Union issue
The issue in GetHuman-keyfinge's own words
I had **** GBP sent from London UK to UK two weeks ago! Last week I went to pick it up and was told that it had been returned to the sender in the UK who was a close friend of the family! I alerted the friend who went to the agent there in UK where he sent it and was told that he needed a code to pick it up* meanwhile I checked online and to my horror the money had been picked up by someone else, neither me or my friend but someone else! Is Western Union not bothering to check what they are doing by paying money out to another person who is not related to either the receiver or sender? Or it maybe a glitch in the system either way I demand an explanation from Western Union as I feel someone has been involved with fraud with my money!
GetHuman-keyfinge did not yet indicate what Western Union should do to make this right.
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Western Union

Customer service issue
Reported by GetHuman-keyfinge
Jun 14th, 2018 - 9 mons ago
I have an issue with Western Union too
Fixed
Seen by 4 customers so far
Similar issue to 492 others
0 customers following this
Items needed
Payment tracking number
Sender's name
Receiver's name
Amount of transfer
Timeline
GetHuman-keyfinge started working on this issue
Jun 14th, 2018 3:52pm
GetHuman-keyfinge indicated the issue is not fixed yet.
Jun 15th, 2018 6:13pm
GetHuman-keyfinge indicated the issue is not fixed yet.
Jun 18th, 2018 7:15am