hi I sent cashto brazil to my friend. the website asks first his fathers last name whic...

GetHuman643640's customer service issue with Western Union from April 2018

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hi I sent cashto brazil to my friend. the website asks first his fathers last name which is Lombardi and mum's name which is Silva. he cant get the money out because his name apparently reads Marcelo Lombardi Silva and not Silva lombardi like they want it.this seems odd to me because i have filled in the details in hte correct order.this isnt the correct order of last surnames tha they ask. he is now at the banco do brasil and they wont pay him the casth. and Iam in Finland. we are *hours ahead here
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Western Union

Customer service issue
Reported by GetHuman643640
Apr 30th, 2018 - a yr ago
I have an issue with Western Union too
Not resolved
Seen by 1 customer so far
Similar issue to 5729 others
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Timeline
GetHuman643640 started working on this issue
Apr 30th, 2018 8:50pm