I purchased the WD*BLACK P** *TB Game drive for my Xbox One X. When I plug it into a US...

GetHuman-jeffrinm's Technical support issue with Western Digital from April 2020

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The issue in GetHuman-jeffrinm's own words
I purchased the WD*BLACK P** *TB Game drive for my Xbox One X. When I plug it into a USB port the system recognizes it only as a media drive. I plugged it into my PC and made sure it was formatted NTFS as a representative of Microsoft told me to make sure of. But no matter which USB port on the Xbox I use or how many times I restart the system, the Xbox won't give the option to format for games and apps. The only options I get when highlighting and selecting the WD external hard drive from the storage option in the settings is "view contents" and "use as capture location". How can I get game data onto the hard drive?

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Western Digital

Technical support issue
Reported by GetHuman-jeffrinm
Apr 21st, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 300 others
0 customers following this

Timeline

GetHuman-jeffrinm started working on this issue
Apr 21st, 2020 5:34am