Hi, Western Digital. I just bought WD my cloud home (https:**www.wd.com*products*person...

GetHuman3308000's Complaint issue with Western Digital from July 2019

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The issue in GetHuman3308000's own words
Hi, Western Digital. I just bought WD my cloud home (https:**www.wd.com*products*personal-cloud-storage*my-cloud-home.html) *GB for more than *** Euros. I tried to install software from your website to Windows** **-bit home, but I could not install WD drive utilities, WD security and WD backup because during installation process it showed installaton failed. In your website it says that this device and software should work together with Windows** **-bit. I went to online shop where I bought this and in waranty service they said that everythings works great and it is not their fault. Can I sent photo*screen shot that I took when installation failed happened? What should I do in this situation? Can I ask for money back from online shop because device does not work completely? Please answer to me during ** hours. ASAP. Davis

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Western Digital

Complaint issue
Reported by GetHuman3308000
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 188 others
0 customers following this

Timeline

GetHuman3308000 started working on this issue
Jul 25th, 2019 9:07am

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