Western Digital Customer Service Issues

I have five drives of the same model WD40EFRX. However, one of them is Nasware 2.0 and firmware version 80, while the other four are Nasware 3.0 with firmware version 82. I have contacted newegg and techforless but have not received a guarantee that I will receive the correct version. I've reached out to WD tech support before and am now seeking a resolution for this issue. I would like the drive with Nasware 2.0 to be replaced with one that has Nasware 3.0. I have provided evidence by taking pictures of the drives to support my claim. Please escalate this matter for a swift resolution. Thank you, Faisal Karim.

My WD external backup drive has failed, resulting in the loss of all my backup data. I decided to replace it with a NAS My Cloud Home 8TB for approximately $[redacted], including tax, due to having multiple devices to back up. Setting up the My Cloud Home proved to be challenging. After several hours, I contacted WD support. A Level 2 technician created a backup folder but assigned it to an inconvenient drive letter. Despite initial success, the drive later went offline, requiring further assistance. After spending countless hours troubleshooting, I am still unable to access my data. Despite assurances of a callback for a solution, I have not received one. Due to this frustrating experience, I have lost valuable time and am considering switching to a simple external portable drive for backups. Tom Clark Tom Clark Photography

I am experiencing an issue with my My Passport portable hard drive with serial number WXD1E33ULZY2. I am running Windows 10, and unfortunately, my computer does not recognize the hard drive. In Disk Management, it appears as unknown and not initiated. When I attempt to initialize the disk, I receive an error message stating: "The request failed due to a fatal device hardware error." I have two questions: 1. How can I resolve this problem? 2. Is the hard disk still under warranty? I would appreciate guidance on how to resolve this issue and make the hard drive usable again.

I am encountering issues with my 4TB MyCloud NAS. Although I can access the Dashboard, I am unable to progress further. The capacity report seems to be stuck, leading to slow responses when trying to access PUBLIC shares. As a result, video files do not buffer properly and cause timeouts. The firmware version currently installed is 2.31.[redacted]. This problem occurred initially but resolved itself temporarily before resurfacing. The drive's functionality is greatly impacted now. I would appreciate any advice, suggestions, or options to restore the drive's operation smoothly.

Hello, Western Digital. I recently purchased the WD My Cloud Home 4GB for over [redacted] Euros. I attempted to install the software from your website onto Windows10 64-bit Home, but encountered issues installing WD Drive Utilities, WD Security, and WD Backup as the installation failed. Your website mentions compatibility with Windows10 64-bit. I contacted the online shop where I made the purchase, and they indicated everything is fine from their end. Can I submit a photo or screenshot of the installation issue? What steps should I take next? Can I request a refund from the online shop due to the device not functioning correctly? I would appreciate a response within 12 hours. Thank you, Davis.

Hello Western Digital, I recently purchased a WD My Cloud Home (https:**www.wd.com*products*personal-cloud-storage*my-cloud-home.html) *GB for over *** Euros. I attempted to install the software from your website on my Windows** **-bit home computer. Unfortunately, I encountered errors while trying to install WD Drive Utilities, WD Security, and WD Backup as the installation failed. On your website, it states that this device and software are compatible with Windows** **-bit. The online shop where I made the purchase insists that everything is fine and not their responsibility. Can I provide a screenshot of the installation error? What steps should I take next? Am I eligible for a refund from the online shop since the device is not functioning properly? I would appreciate a response within ** hours. Thank you, Davis.

I purchased an iHome Cloud for my office, which was budget-friendly. While setting it up, I encountered issues and discovered there was no interface card connecting the motherboard to the hard drive inside. Despite seeking help for a replacement or repair, I was repeatedly told by customer service that they couldn't assist due to me opening the case. It's frustrating that a part was missing, and I couldn't get the necessary support to resolve the problem. It seems unreasonable that Western Digital can't provide a missing component without complications. The policy prohibiting a replacement because I opened the device doesn't address my specific issue of needing the absent part. The lack of assistance in this situation is disappointing considering the product is incomplete. - A displeased customer.

I made a purchase on December 15th with order number [redacted]6 and paid via PayPal. I encountered issues on your website as it sent multiple payment requests to PayPal, a total of four. I have yet to receive confirmation from either your company or PayPal via email verifying the order or transaction. However, when I checked my PayPal account today, all four payments show as processed. Kindly confirm that the order has been acknowledged and that only one payment of £59.99 has been charged. Thank you, Bryan.

I recently purchased a WD 5TB Elements Portable External Hard Drive from Amazon. Unfortunately, after storing 4.5 terabytes of data on it, I accidentally dropped it. Now, the hard drive is not showing up on my HP ENVY computer, and I can't access any of the files. Initially, both Devices and Printers and Device Manager recognized it, but now there is no response when I connect it, and the light is very dim. I believe the disks are not physically damaged, so I am hopeful it can be repaired or that the files can be recovered. I am located in Kissimmee, Florida (though I live in Los Angeles), and I am desperate to retrieve the data on the drive. If there is a way to access and transfer the files, even temporarily, or if repair is possible, I would greatly appreciate the assistance. I am on a fixed income and willing to send the hard drive for repair if there is a chance to recover the files.

I recently purchased a My Cloud Home single bay 8TB device. I have connected it to power and my home internet, and the indicator light is steady. Attempting to set it up using the My Cloud Home app on my iPhone with iOS 13.4.1 has been unsuccessful. Despite entering the 9-digit code from the card in the box and a label on the unit, the device cannot be located. I have attempted multiple variations of the code to no avail. I am using an Eero home WiFi system connected to my Comcast router in bridge mode. Any assistance in successfully connecting this device to my network would be greatly appreciated.

I returned a WD 4 TB Wireless HDD, and the RMS Status on the WD Website shows it was complete on 23rd May [redacted]. I received a replacement on 26th May [redacted] sent by WDFedexPR with tracking Number [redacted]96. However, the warranty for the hard disk they sent ends on 14th June [redacted], and today is 11th June [redacted]. It is incredibly frustrating that the replacement arrives after the warranty ends. The delays and mishandling of the RMA claim by the customer care team and their courier partner are unacceptable. The replacement HDD has been stuck at Cochin since 6th June [redacted] without progress. I demand a functional product with an extended warranty due to the delays. I hope for a swift response and resolution to this matter.

Hi, Order number 1Z97W[redacted][redacted]. I have been patiently waiting for my parcel since last week. Typically, I receive notifications from UPS regarding the delivery date and time. Yesterday, I missed my delivery as I was not home, although I did not receive any notification from the driver. Today, I waited until 1:00 pm as UPS indicated a delivery window of 8:30 to 12:00. However, no one showed up. When I tried to redirect the parcel to a nearby store, I was unable to do so as there were no available options. Despite my efforts, I received an email stating that my parcel is being returned to the sender due to a failed delivery attempt. When I contacted UPS, they were unable to assist directly, suggesting that I reach out to the sender. I believe this issue was not my fault, as I cannot be expected to wait indefinitely for a delivery. I am uncertain about how to proceed and would appreciate your assistance in resolving this matter promptly. Best regards

I have encountered a problem with WD's warranty for an item I purchased in May [redacted]. I lost [redacted] GB of data due to the WD Hard Drive's poor manufacturing quality, which failed after only one to three years of use, causing data loss. Despite reaching out to customer service without a resolution, I escalated the issue to a supervisor who failed to follow up as promised. Unhappy with the service provided by WD employees in India, I am seeking prompt replacement of my 2TB WD SATA Hard Drive with the serial number WCC4M6XLHJS9 to meet my urgent system needs.

Hello, I came across a WD site offering a PR4100 32TB NAS Device for £1,[redacted].99 but found it out of stock. I requested a notification when it's back in stock, but after weeks of no response, I revisited the site to find the same device listed at $1,[redacted].99 on the US site and £1,[redacted].99 on the UK site. Considering the exchange rate, the price difference seems unfair, especially when other retailers like Amazon offer it for £1,[redacted].62. I previously bought a 16TB version for £[redacted].99 with a 15% discount, and now need a 32TB one at a reasonable price for BCLS Girls School in London. As an Educational Charity Organisation, we are budget-conscious. I hope for a prompt and fair resolution to purchase the new device. Thank you, Yakov Konig BCLS IT Technician

Hello, I recently came across a WD PR4100 32TB NAS Device on the website marked at £1,[redacted].99, but it was out of stock. I requested a notification for when it's back in stock, but I haven't received any updates. While searching again, I found the same device on the US site for $[redacted].99. When I switched to the UK site, I saw it priced at £[redacted].99. Considering the current exchange rate, this seems unjustified. Even third-party sellers like Amazon offer it for £[redacted].62 under a slightly different model name, which seems identical to me. I had previously purchased a 16TB version with a discount for £[redacted].99 last July, which has been working well for us. We now need the 32TB version at a fair price. I can provide details of the previous purchase made for B.C.L.S. Girls School London. As an educational charity, we have to be cautious with our budget. A prompt response would be appreciated, as we urgently need this device to ensure the safety of our network. Thank you, Yakov Konig, BCLS IT Technician.

I purchased two WD drives from Best Buy last fall. Unfortunately, both have experienced connectivity and reliability issues. I have been trying to resolve this with customer support since February, when I initially contacted them. Despite exchanging multiple emails with different representatives, it has been challenging to reach them by phone. The drives were returned via UPS on May 25 as per their instructions. I provided proof of delivery to CS rep Samuel B. on June 8 after receiving a request on June 6. However, I have not yet received replacements or any update on the situation. The time spent dealing with this matter has exceeded the value of the drives. I would appreciate a prompt resolution or guidance on how to proceed. Reference #: [redacted]23 RMA Number: [redacted]9 & [redacted]9 -Doug N. [redacted]

We have received a WD hard disk under the E-Court Project of the Hon'ble High Court through the District Court in Sangli. The hard disk's serial number is WX 31 D58C1 PKN. However, when we attach the hard disk to the CIS Server, it is not being displayed. This is causing issues with our daily backup process. Kindly, send a technical person to our court to resolve this matter promptly. Your assistance in fixing this problem would be greatly appreciated. Thank you. Yours faithfully, Industrial Court Sangli.

I received an email stating: "If you have any further questions, please reply to this email and we will be happy to assist you." Upon doing so, I received an English message stating, "Your recent incident update was from an email address not associated with the incident. In an effort to maintain the security of information, we cannot update the incident using this email address. If you are the incident owner and your email address has changed, or you want to be able to update the incident using this email account, please update your contact information using the following link, then resubmit your update." What I wanted to convey was: "Hello, I just received a delivery from UPS. However, it was only a 12TB HD. As I mentioned in a previous email, I dropped off 2 HDs of this type at Saturn/Mediamarkt. Do you have any information about this second 12TB RED? The serial numbers were JEJWKV6N and 1EGX1VMZ. Best regards, Peter G." Can anyone tell me what happened to the second defective HD RED 12TB?

My old WD MyCloud with part number WDBCTLOO3OHWT-10 and serial number CC4N4EK6FNU is no longer being detected by my computer. Despite multiple attempts with customer service, the issue remains unresolved. If I buy the WD Easystore External USB 3.0 Portable 2TB Hard Drive, will I be able to transfer the data from my old hard drive to the new one? Considering the current lack of recognition by my computer, can I execute the data transfer on my own or should I seek a technician with the necessary expertise and tools for assistance?

I've been attempting to upgrade to OS5 on my My Cloud EX2 Ultra. Despite searching multiple websites, I cannot find clear instructions. It seems I need to update the Firmware first, but I lack a straightforward list of steps suitable for someone with limited tech knowledge. Using an Apple iMac with macOS Catalina 10.15.7, I hope to receive emailed instructions. This way, if I struggle, my computer specialist can assist.