Western Digital don't fail me now!

GetHuman1966515's customer service issue with Western Digital from January 2019

Help with my Western Digital issue
The issue in GetHuman1966515's own words
I have * drives I purchased. *They are all the same model WD**EFRX** of them are Nasware *.*** of them is Nasware *.**I want the * drive replaced so that they can be used in a NAS in a RAID* configuration.*I purposely purchased exactly the same model drives so that I could build a RAID* NAS and these are incompatible.
I simply want this drive swapped with a compatible drive.
I've purchased and had a preference for western digital hard drives for over ** years.
Calling and calling and messaging since Jan **th
I have an issue with Western Digital too
How GetHuman1966515 fixed the problem
Western Digital did not stand behind their product. *They apparently sell multiple products under the same model numbers and won't even exchange them so that the set is compatible. *Highly frustrating and I will be steering clear of their products in the future.
Please help with my Western Digital issue
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Western Digital

WD**EFRX hard drive
Customer service issue
Reported by GetHuman1966515
Jan 15th, 2019 - a mon ago
I have an issue with Western Digital too
Fixed
GetHuman1966515 shared how to fix
Seen by 5 customers so far
Similar issue to 73 others
0 customers following this
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Timeline
GetHuman1966515 started working on this issue
Jan 15th 9:17pm
GetHuman1966515 confirmed the issue is fixed. Hooray!
Jan 16th 8:09pm