WD**EFRX comes in multiple flavors, they don't blend in a raid configuration. I would like all * drives to be the same vanilla, * is currently chocolate.

GetHuman1966515's customer service issue with Western Digital from January 2019

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The issue in GetHuman1966515's own words
Get the drive RMA'd and replaced with a compatible drive in order to populate a NAS and build a raid * volume. ... I have * drives that were purchased (All the same model) WD**EFRX however * of the * drives is Nasware *.* and firmware ** the remaining * drives are Nasware *.* and firmware ** I have attempted to resolve this through newegg, and through techforless as they sold the drives. They cannot guarantee that I will get the correct version. I have asked WD tech in a previous support ticket to help bring this to a close. I am a unhappy consumer at this point and would like this drive replaced as soon as possible. I have followed up with emails and have not heard back. I want this escalated and to be called back with a resolution. I have removed all drives from the nas and taken pictures to prove they were all the versions I stated and have emailed those pictures. If there is any other supporting material that you need please contact me. Thank you, Faisal Karim ***-***-******I would like Western digital to RMA this drive and send me one that is Nasware version * as a replacement.***The drive in question is not defective that I know of, It is simply not really the same drive and is not suggested to mix in with drives with a different firmware for a RAID* configuration.
It is taking a very long time to resolve. Western digital should not have named two drives with incompatible firmware the same model WD**EFRX
I would like Western digital to RMA this drive and send me one that is Nasware version * as a replacement.
I've tried to go through Newegg to have it returned and replaced.
I have an issue with Western Digital too
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Western Digital

Customer service issue
Reported by GetHuman1966515
Jan 15th, 2019 - 9 mons ago
I have an issue with Western Digital too
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GetHuman1966515 started working on this issue
Jan 15th 1:26am
GetHuman1966515 indicated the issue is not fixed yet.
Jan 15th 2:08am