I had a WD * TB hd and I got a new WD * TB hard drive. Im tring to use your Acronis tr...

GetHuman-krafts's customer service issue with Western Digital from June 2018

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I had a WD * TB hd and I got a new WD * TB hard drive. Im tring to use your Acronis true image Soft ware to clone my old information and system onto the new drive. the software recognizes both hard drives in the source selection, but in the destination they are both grayed out. I have tried several times, I even portioned the * TB drive to* TB, .* TB, .*TB and *TB, the software still saw the ** HD as *TB and would not let me select it, Please help. Wally
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Western Digital

Customer service issue
Reported by GetHuman-krafts
Jun 6th, 2018 - a yr ago
I have an issue with Western Digital too
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Seen by 6 customers so far
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GetHuman-krafts started working on this issue
Jun 6th, 2018 7:09am