WestJet Customer Service Issues

My name is Lucinda (Cindy) Weiss. Our flight to a wedding in May [redacted] was canceled due to COVID. The travel credit, ID# [redacted]51 for $[redacted].82, is set to expire in August. Due to my poor health and my husband's unemployment, we are seeking a further extension. We are interested in transferring the credit to my travel-savvy sister-in-law, a loyal customer, or potentially exploring a vacation package for spring [redacted]. I have attempted to contact WestJet Customer Service without success in resolving this matter.

I am calling on behalf of my mom to address an unresolved compensation matter regarding her flight earlier this year. Flight #[redacted] on January 4 from Saskatoon to Calgary was delayed due to weather conditions, resulting in an overnight stay for her to catch a flight the following day. Upon arrival in Calgary, she was instructed to get a hotel voucher which was not provided as they had run out. WestJet asked her to submit a receipt for reimbursement, which was denied after we followed up. I am advocating for my mom to receive the promised compensation as this ordeal caused her significant stress, especially since she was traveling alone for the first time after my dad's passing. Additionally, she had to arrange for alternative transportation to pick her up from Vancouver instead of Abbotsford for her second flight, Calgary to Vancouver, on January 5, flight #[redacted].

My husband and I have been married for 40 years and planned a special trip to Canada in May to celebrate. We booked our flights with BA to Vancouver and had a connecting flight with Westjet to Calgary on May 19th. However, when we got to Vancouver, we were informed by Westjet that our flight had been rescheduled to 8 pm instead of 9 pm, and we missed it. Despite not receiving an email about the change, we were told the next available flight would cost over $[redacted]. We opted for a slightly cheaper alternative with another airline and had to pay for an overnight stay in a hotel in Vancouver. To our dismay, when I checked our return flight for June 3rd from Calgary to Vancouver, it was canceled due to missing the initial flight. I had to rebook the flights at additional cost. This experience with Westjet has been incredibly disappointing, especially after traveling extensively in Europe and Africa without such issues. Our dream holiday has been marred by these unexpected expenses and inconveniences.

I traveled with my husband from St. John's NL to Toronto in Premium Economy on May 17, [redacted], and returned 9 days later, still in Premium Economy. On our outbound flight, we were disappointed to receive a basic snack box similar to what we had been given previously due to the catering service issues in St. John's during the pandemic. In contrast, the return flight from Toronto provided a satisfying meal. It's disheartening that our friends, who flew the same route with Air Canada in upgraded seating, received proper meals both ways. The inconsistency in meal service leaves me questioning why WestJet cannot offer a decent meal from St. John's like other airlines. This experience makes me reconsider flying with WestJet in the future, especially when other carriers seem to provide better service. Additionally, the lack of available contact information for WestJet's customer relations is frustrating and needs improvement.

Dear Representative, I hope this message finds you well. I am writing to share the unfortunate experience my mom and I had while traveling from Vancouver to London on the 23rd with Westjet. During the trip, my mom, who suffers from gout, experienced a sudden flare-up of her condition. Due to her discomfort, we arrived at the airport only an hour and 15 minutes before our scheduled flight on the 29th. Despite our pleas to board the flight, the staff was unsympathetic, which was disheartening, especially considering the flight was delayed by an additional hour. This lack of assistance caused more distress for my mom as she had to navigate the airport in pain. Additionally, when we sought help for the next available flight, we encountered unhelpful and rude staff. Subsequently, I had to rebook flights for us, incurring around [redacted] pounds in additional costs, losing the original fare, baggage fees, and hotel expenses. Moreover, when I arranged for wheelchair assistance and preferred seating with extra legroom for my mom, the airline failed to provide the agreed services, forcing us to choose between the two during our journey. Furthermore, one of our carry-on bags was mishandled, with its wheels broken upon retrieval. This disappointing experience has led me to request a refund of the [redacted] pounds spent on the new bookings for my mom and myself. I appreciate your attention to this matter and await your response. Thank you.

My wife and I had a disappointing experience with the wheelchair service during our WestJet flights. On our flight from Winnipeg to Toronto on May 22 (flight number [redacted]), we had requested wheelchair assistance upon arrival. However, there was a considerable delay before we were provided with wheelchairs, and the language barrier with the service providers made the situation more difficult for us. Despite assurances, the service did not meet our expectations, leaving me, an 89-year-old with a heart condition, to walk without a wheelchair. The return flight on May 31 (flight number [redacted]) was even worse. Despite our early arrival at the airport, we faced similar delays and confusion in receiving the wheelchair service we had requested. This time, the wait caused me physical discomfort and stress as I struggled to walk to the security area due to the lack of available wheelchairs. The overall experience was extremely challenging for me and my 83-year-old wife, who needs hip replacement surgery. Considering these difficulties, we are uncertain about risking another WestJet flight when we return in July for her surgery.

I had flight reservations for today at noon from YVR to Spain. Upon reaching the gate, we were informed that the Toronto to Spain flight was canceled due to a staffing shortage. After some confusion, we were rerouted on a Delta flight to Seattle (with a mandatory antigen test costing $82), then to Amsterdam, where we had to find our own way to Barcelona, Spain. The flight from Seattle had to make an emergency landing in Minneapolis due to an engine issue, resulting in a 3-hour wait to board a new plane. The entire journey took 30 hours door to door, and we are quite disappointed with this situation. I spoke with West Jet, who were very understanding and advised me to submit all additional expenses incurred while getting to our final destination. We now wait to see if they will follow through on their promise.

Dear all, I had a reservation with the flight departing on May 24, [redacted], with the codes ZKOJEG and DPJWBR. Unfortunately, my flight from YYT to YYZ was delayed, causing me to miss my connection to POP. WestJet arranged an alternative flight with Air Canada AC693 departing on May 23, [redacted], with reservation code 4PDHQG. Due to the short notice, we had to rush to make it to the airport and then had to wait overnight at YYZ because all WestJet representatives had left for the night. When we finally arrived at POP, we faced another hurdle as there was a bridge out on the route to the resorts. The detour through narrow, steep dirt roads with live power lines was challenging, with the AC unit of the bus even getting ripped off. After some delays and difficulties, we eventually made it to our resort after three hours of travel. The experience was not what I had anticipated from WestJet Vacations.

I booked through Chepo Air, and my reservation was changed by WestJet on June 4th without any notification. When I tried to pay for baggage with WestJet for my July 6th booking, I discovered it was canceled on June 4th. After numerous attempts to contact Chepo Air, I was finally emailed a new booking for July 7th. However, when I tried to add baggage, I was informed that I couldn't because the new booking had the same ticket number. I am unsure of our current status and have been unable to reach Chepo Air. Can you please update me on the situation? Here are my details: Wilfred Bennett, Ticket # [redacted][redacted], and Lillian Bennett, Ticket # [redacted][redacted]. The WestJet flight is [redacted] departing on July 7th from Pearson at 2:10 pm to Deer Lake NL at 6:15 pm, with the return flight [redacted] from Deer Lake on August 2nd at 7 pm arriving in Toronto at 8:25 pm. Thank you for your assistance.

There seems to be conflicting information regarding the pet carrier size requirements for flying with a pet in the cabin. One statement mentions the pet must be able to stand, sit, and move naturally, while another specifies that the carrier size should be 16" x 8.5" x 10". I have a cat and I don't think it can stand up in a 8.5" high carrier. Would it be acceptable if my cat could lie down comfortably on her stomach or side but not stand in the specified carrier size? I'd like clarification on this as I plan to travel with my cat from Calgary to Winnipeg and return from either Thunder Bay or Winnipeg back to Calgary.

Dear Sir/Madam, I require your assistance. During my flight on June 11th from London Gatwick to Toronto, my luggage got stuck in transit at Halifax airport on the way to Pittsburgh. Due to this, my baggage did not make it to Pittsburgh with me. I filed a report at the airport with the following details: File: YYZWS47617, Name: Rafael, Surname: Ruiz Iglesias. However, I cannot check the status online as my surname is not recognized. I was expecting an email with baggage claim details which I have not received. Attached is the PNR of my flight for reference: VIMQNP. I urgently need to resolve this before my departure from Pittsburgh back to London next Friday. Thank you for your attention. Kind regards, Rafa

I flew on WestJet flight # WS711 on June 9th. During boarding, I accidentally dropped my AirPod under my seat and asked the lady behind me to retrieve it after showing her a picture. Despite it clearly being mine, she claimed it was hers and put it in her purse. The man with her was also rude. The flight attendant was unhelpful, stating there was nothing she could do. It was disappointing that she did not offer any solutions or assistance. I believe WestJet should have a formal process in place to handle such situations. The behavior of the woman and the lack of support from WestJet staff were both unacceptable. I would appreciate it if someone from WestJet could contact me on Monday June 13 to address this issue. Thank you. - P.E.

My [redacted] trip was canceled due to COVID-19, and I received an email confirming a credit. After contacting Expedia for TD regarding a refund, I was directed to WestJet for assistance. Despite numerous attempts, WestJet advised me to work with Expedia. Unfortunately, Expedia has been providing conflicting information and giving me the runaround. The credit amount is $[redacted].98, but when I tried to use it towards a $[redacted] WestJet flight to London, I was informed I would need to pay an additional $[redacted] to utilize the credit fully. Each time I contact them, I encounter different rules and requirements. Most recently, I was informed the credit can only be used for a one-way flight, with added costs of $[redacted]-[redacted], plus extra charges for the return flight. I am seeking clarification on policies and a viable solution for this ongoing issue, as the only consistent detail is that the credit is from WestJet.

Good morning, I had a flight from Edmonton to Abu Dhabi. I checked in my bag with WestJet in Edmonton, but when transferring to Etihad Airways in Toronto, I was informed my bag hadn't arrived. WestJet then rerouted me on EgyptAir to Abu Dhabi, but my bag is still missing. I urgently need my bag as it contains essential items, including my medical report. The bag details are WS 083B147662, and my name is Ahmed Badri Salama Mahmoud. I arrived on June 16 with EgyptAir, not on June 15 as originally planned with Etihad Airways. Please assist me in locating and delivering my bag. Thank you for your help.

Good morning, I received your email regarding Farzaneh Matinpour's travel plans. She will need to collect her baggage and transfer to Heathrow Airport where she must check in her baggage again at Qatar Airways terminal 4. Without her bus ticket, she can ask the driver to confirm her name on the passenger list upon boarding. Please feel free to reach out if you require more information. Thank you, Skybreak Customer Services Department T: +44 (0) [redacted] [redacted] [redacted] [redacted] www.skybreak.com This message is confidential and privileged. If you are not the intended recipient, refrain from using, disclosing, or copying the content. Notify the sender and delete the message. The Bland Group accepts no responsibility for personal messages. We have taken precautions to ensure no viruses are present, but we recommend scanning attachments before opening. We do not accept liability for virus transmission. From: Vee24 <[redacted]> Sent: 18 June [redacted] 06:56 To: Skybreak Customer Services <[redacted]> Subject: skybreak: Callback request from Farzaneh Matinpour Message: Good morning, My wife, Farzaneh Matinpour, is traveling from YYZ to London Gatwick Airport today on June 18, landing around 10:30 AM. Her connecting flight is from Heathrow Airport to Doha at 15:05. She is unaware she needs to transfer airports for her next flight and handle her baggage delivery to Heathrow. She lacks money or credit cards but has an online bus ticket. Kindly contact her upon landing to inform her of the situation through WhatsApp. Thank you. Best Regards, Roohollah +1-[redacted].

I was recently on a flight from Venice to Calgary via Paris. While my wife's bag arrived safely, mine did not. I promptly filed a claim (YYC WS [redacted]) at the baggage claim area. After receiving an email stating that my bag had been located, I checked the routing details online and discovered that my bag had been on flights WS43 and WS235 from Paris to Calgary and then to Halifax on June 16, even though it was tagged for Calgary. Despite numerous attempts to contact the baggage team at 1-[redacted], I have been put on hold for over 1.5 hours at times, without success. I've been trying all day with no luck in reaching WestJet. It has now been 2 days with no sign of my bag or contact from WestJet. I am extremely disappointed with the lack of communication and service from WestJet. Please ensure my bag is returned to Calgary and get in touch with me.

On my return flight from Vancouver to Toronto on June 22, [redacted], my luggage went missing on flight #[redacted]. At the lost luggage claim, I received a paper with a QR code instructing me to fill out information online. As a senior unfamiliar with technology, I found it challenging. I believe WestJet should have assisted with the paperwork. I had to ask my son-in-law for help, causing a delay of over two hours for my family member picking me up, which upset me greatly. My luggage arrived 24 hours later, but the inconvenience of not having my personal items was substantial, given that I had paid $35 each way for my luggage. I kindly request a refund for this situation. Thank you.

My recent travel experience has been nothing short of a nightmare. From 8 pm on the 24th until past 10 pm on the 26th, I endured a long journey from Kelowna to New York. Originally, my flights were scheduled from Kelowna to Edmonton to Toronto and then to New York, but my connecting flight from Edmonton to Toronto was canceled. This led to a detour from Edmonton to Calgary before finally reaching Toronto. Unfortunately, I faced a three-hour wait in customs in Toronto and missed my flight to New York due to luggage retrieval issues. After spending the night in Toronto, Westjet arranged for me to board a Delta flight to finally reach LaGuardia airport in New York. However, upon arrival, my baggage was missing, adding further frustration to my exhausting trip. These past two days have been incredibly taxing emotionally and financially, affecting my work, personal responsibilities, and well-being. I hope the airline can provide some form of compensation for the difficulties I have faced during this journey.

While going through security on June 28, [redacted], around 5:50 p.m., at Toronto Canada Airport, I experienced a stressful situation. After a thorough body scan, my backpack was pulled aside for an additional search, causing me to fear missing my connecting flight. Despite the rush, I accidentally left my distinct red 21x15 inch suitcase with a WestJet tag marked with my name, Michelle F., holding a curling iron in a maroon bag. I was informed by airport staff that it might be at the WestJet lost and found or the airport authority lost and found. Now in Penticton, BC, I was recommended to seek help online by a flight attendant. If found, please contact me at [redacted].

Upon arriving at La Guardia Airport on June 28, '22, via Westjet from Toronto, accompanied by my children, we discovered my suitcase was missing. I promptly reported the issue at the lost baggage office near belt #5, providing necessary details. Subsequently, I was informed that the suitcase had been located in Toronto and was on its way. Despite several emails from [redacted], indicating the luggage's journey, it has yet to reach me in Brooklyn. The latest update suggested a misguided delivery attempt to my Calgary address, which is incorrect as I am currently in Brooklyn until July 13. We urgently require our belongings. Kindly update me on the delivery status to Brooklyn. You can reach me at [redacted], or my phone at [redacted]. For local contact, my brother-in-law's number is [redacted]. Thank you. - Gelilawet Gulilat