On ****** my husband and I were ready to board flight with our group, the flight was t...

GetHuman-imaclerk's customer service issue with WestJet from June 2019

Help with my WestJet issue
First: share to improve GetHuman-imaclerk's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-imaclerk may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-imaclerk's own words
On ****** my husband and I were ready to board flight with our group, the flight was to leave in ** minutes from Toronto Vancouver (flight DL****) they ask for passengers to check carryon bags so we approached and were told we were not on flight even though we had ticket with seat number printed, no warning no help other than we might try ticket counter: our group had purchased ground transportation to hotel in Vancouver which we missed and had to use a taxi: we are senior citizens and just to find out what to do was very stressful: I sometimes think people working in industry do not understand that all people are not knowledgeable, I feel we should’ve compensated in some way for this sudden inconvenience-*Clarence Wayne Lamie ticket ***********Mabel Lamie ticket***************I have receipt from taxi driver and a email showing where the ground transportation was purchased by another member of our party-*What else should I send. Thank you for your attention,*Mabel T. Lamie

GetHuman-imaclerk did not yet indicate what WestJet should do to make this right.

How GetHuman-imaclerk fixed the problem

We are waiting for GetHuman-imaclerk to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get WestJet's attention and get better help faster. Tap below to get started.
Having WestJet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

WestJet

Customer service issue
Reported by GetHuman-imaclerk
Jun 21st, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 1103 others
0 customers following this

Timeline

GetHuman-imaclerk started working on this issue
Jun 21st, 2019 6:34pm
GetHuman-imaclerk indicated the issue is not fixed yet.
Jun 21st, 2019 11:05pm
GetHuman-imaclerk indicated the issue is not fixed yet.
Jun 22nd, 2019 12:46am
GetHuman-imaclerk indicated the issue is not fixed yet.
Jun 24th, 2019 7:03pm
GetHuman-imaclerk indicated the issue is not fixed yet.
Jun 25th, 2019 1:21am

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers