I am following up regarding an issue I recently reported. My rewards ID is...

GetHuman1007671's customer service issue with WestJet from August 2018

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The issue in GetHuman1007671's own words
I am following up regarding an issue I recently reported. My rewards ID is *********. I called on august * to cancel my return flight from barbados to toronto and rebooked from from new york to Toronto. The agent was supposed to us my credit from my cancelled flight and did not for some reason. Please refund the new york to toronto flight $*** as I only authorized $** to be charged and $*** was supposed to come from my credit. This is extremely frustrating as i have been calling your call center and can’t get through plus I’ve already sent a message but received no response. In addition the reason I came home early was because my basement flooded so would really appreciate you fixing this as I already have enough headache to deal with!
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WestJet

Customer service issue
Reported by GetHuman1007671
Aug 18th, 2018 - a yr ago
I have an issue with WestJet too
Fixed
Seen by 1 customer so far
Similar issue to 182 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1007671 started working on this issue
Aug 18th, 2018 1:14pm
GetHuman1007671 indicated the issue is not fixed yet.
Aug 18th, 2018 1:27pm