West Elm Customer Service

Contact West Elm & solve common issues

Use West Elm's Phone Number

West Elm's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about West Elm. Below you will also find the phone and non-phone-based contact information we've gathered.

West Elm: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for West Elm.
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Click below to show 3 more questions, answers, and complete guides to common West Elm customer support problems.

Contacting West Elm customer support

Below you can compare and contrast the 3 ways to contact West Elm by looking at which ones are the fastest and which ones other customers recommend the most for solving West Elm customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact West Elm across the following channels: Phone, Web, Email.

Phone number / contactWaitVotes
888-922-4119
Customer Service
3 mins271
Online Help at westelm.com
Customer Service
< 10 hrs349
customerservice@westelm.com
Customer Service
< 7 hrs469

Recent reasons customers contacted West Elm:

We ordered a bed from West Elm * months ago. It finally was delivered this week (Tuesd...
I would like to cancel an online order I placed
Calling about order I just placed
Good afternoon,*I hope this email finds you well. I am reaching out due to an issue wit...
UPS was told to get a signature on a package so they delivered it to their local access...
Order ****** Mud century modern nightstand pebble * ******* was delivered to a wrong a...
I ordered several furniture items Including * pebble nightstands. * was delivered toge...
Hello. I called to cancel an in-home table order. I was told it was cancelled and that...
To whom it may concern,**My wife and I have been customers of West Elm for a few years...
re: order *************the cocktail shaker i ordered has * things wrong w* it.**Chelsea...
I want to return curtain rods with missing parts
I order a table in July which was delivered in August with missing parts.**The table wa...
ave been trying for over one month to have a single order issue resolved and have reach...
I’m a big fan of West Elm. My wife and I purchased our dining room set (*x) from you, a...
Ordered a platform bed and picked it up in the store. drove it home* bed size was wrong...

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Does GetHuman work with West Elm?

GetHuman does not work with West Elm's customer support operations, directly or in any other way. GetHuman has no partnership or relation to West Elm at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check West Elm's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting West Elm at a Glance

West Elm has no chat option
West Elm has 1 customer email
West Elm has 1 help forum
West Elm has no twitter handle
West Elm has no facebook page
Contact information overview

Answered on this page:

Does West Elm offer assembly services for furniture?
Are gift cards available for purchase on West Elm?
Solutions to common issues

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