I placed an order on May **th, order *************, item* ******* Alexa Media Console...

GetHuman-mrgrive's customer service issue with West Elm from August 2018

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The issue in GetHuman-mrgrive's own words
I placed an order on May **th, order *************, item* ******* Alexa Media Console **.*", Black. It has repeatedly been delayed so I would like to cancel the order. I talked on the phone with * separate departments and now they can't even cancel the order. Noone seems to know what stage of production it's in. I only want a refund after waiting almost * months for this product. I have zero faith it will ever be delivered I just would like my money back. This was also ordered on a trade account. I expect a lot better customer service than this.
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West Elm

Customer service issue
Reported by GetHuman-mrgrive
Aug 24th, 2018 - 4 mons ago
I have an issue with West Elm too
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Seen by 2 customers so far
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GetHuman-mrgrive started working on this issue
Aug 24th 6:28pm