I placed an order on May **th, order *************, item* ******* Alexa Media Console...
GetHuman-mrgrive's customer service issue with West Elm from August 2018
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The issue in GetHuman-mrgrive's own words
I placed an order on May **th, order *************, item* ******* Alexa Media Console **.*", Black. It has repeatedly been delayed so I would like to cancel the order. I talked on the phone with * separate departments and now they can't even cancel the order. Noone seems to know what stage of production it's in. I only want a refund after waiting almost * months for this product. I have zero faith it will ever be delivered I just would like my money back. This was also ordered on a trade account. I expect a lot better customer service than this.
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