Friday, Dec * around *pm, I went through the drive through of restaurant **** in Pittsb...

GetHuman-mutsusbe's customer service issue with Wendy's from December 2018

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The issue in GetHuman-mutsusbe's own words
Friday, Dec * around *pm, I went through the drive through of restaurant **** in Pittsburgh, Pa. I was the *th car in line and waited almost * hour to be served through the drive through. When we finally got to the window I said to the very young employee "why did it take an hour to get our food?" she immediately became combative and said "Do you still want your food? Why are you giving me attitude." She then turned to the other * young employees and said "I am not dealing with this, someone else needs to take their money." All * disappeared and an elderly woman came to the window and processed our credit card and Apologized for long wait. Then to top it off they never gave us the drink that went with our order and my husband had to go back in the restaurant to get it. Worse experience I have ever had in a fast food restaurant. Why did it take so long in line, why were * employees working the window, why all the drama over a simple question????. I managed a customer service team of over ** employees for many years and those * young ladies need some training or they need to find other employment. A little less "attitude" on their part and a little more work and customers would not be in line for * hour to get food. I also wonder if I would have gotten the same poor combative response from the * behind the window had I been an african amerian instead of a middle aged white woman. Our money is all green...My order number was ****. My cell is ***-***-****
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Wendy's

Customer service issue
Reported by GetHuman-mutsusbe
Dec 8th, 2018 - 5 mons ago
I have an issue with Wendy's too
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GetHuman-mutsusbe started working on this issue
Dec 8th, 2018 2:23am