I have a new account and debit card with Wells Fargo. All going fine until I tried to u...

GetHuman5801208's customer service issue with Wells Fargo from March 2021

Help with my Wells Fargo issue
The issue in GetHuman5801208's own words
I have a new account and debit card with Wells Fargo. All going fine until I tried to use the card to sends funds and commissary supplies to incarcerated husband, which I do weekly thru a company called Access Corrections. Attempts to use card via the Access Corrections website have been met with declinations and suggestions to recheck input info and retry. Unfortunately...same result. Access Corrections says check with Wells Fargo to see if they are blocking these transactions for security concerns or similar reasoning.

GetHuman5801208 did not yet indicate what Wells Fargo should do to make this right.

How GetHuman5801208 fixed the problem
Wells Fargo was blocking these transactions for safety*security reasons. After calling, and answering questions to verify my identity, I informed them that these transactions were being attempted by me and were valid. They immediately removed their block and asked me to try transaction(s) again with the vendor. They went thru without a problem. Very satisfied with response.
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Wells Fargo

Customer service issue
Reported by GetHuman5801208
Mar 2nd, 2021 - a month ago
Fixed
GetHuman5801208 shared how to fix
Seen by 18 customers so far
Similar issue to 1695 others
0 customers following this
Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number

Timeline

GetHuman5801208 started working on this issue
Mar 2nd 9:25pm
GetHuman5801208 confirmed the issue is fixed. Hooray!
Mar 4th 7:11pm

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