I went to a wells fargo location in person and had my sons savings account closed a mon...

GetHuman2357265's customer service issue with Wells Fargo from March 2019

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The issue in GetHuman2357265's own words
I went to a wells fargo location in person and had my sons savings account closed a month or two ago. And then put a change of address in for my son when he moved last month and i have just recieved an address change in the mail today saying that my address was changed in ur system. And i dont understand why i am getting this since i closed out the account before the address change, also i dont understand why you got an address change for me in my name since my son is the only one that moved and our last names are different and i tried calling the customer number earlier and put in the account number and apart*apparently the account is still open and hasnt been closed out like i requested and signed the paperwork for being refunded the .** that was in the account and signed the paperwork stating i was closing that account. So why is account still open, why the address change in my name when my son is the one who moved not me??
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Wells Fargo

Customer service issue
Reported by GetHuman2357265
Mar 2nd, 2019 - 6 mons ago
I have an issue with Wells Fargo too
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Seen by 2 customers so far
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Timeline
GetHuman2357265 started working on this issue
Mar 2nd 6:18pm