I just wrote a detailed message explaining a problem with a "late charge" on our curren...

GetHuman-azsunset's customer service issue with Wells Fargo from February 2019

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The issue in GetHuman-azsunset's own words
I just wrote a detailed message explaining a problem with a "late charge" on our current Wells Fargo statement. I am hoping you can find it and help me through "chat" or e-mail as I have a hearing problem and can't talk to one of your agents on the phone.*The account is under my husband's name, George W. Lehman, Jr. I would appreciate it if you could find this message as it would be difficult for me to relay it again, in detail. I was told that I didn't suggest a "fix" for it, but I did - I asked for the late charge of $**.** to be removed from the next statement before it is due on ********. The last four digits of the account number are ****. Please let me know if you can help. I can barely hear on the phone any more so I would like to solve this through chat or e-mail. E-mail address is: *****@***.com Thank you, Irene K. Lehman.
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Wells Fargo

Customer service issue
Reported by GetHuman-azsunset
Feb 16th, 2019 - 8 mons ago
I have an issue with Wells Fargo too
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Feb 16th 10:20pm