I have been without online access to my account for over * week. *. I contacted Person...
GetHuman-dshanken's customer service issue with Wells Fargo from November 2018
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The issue in GetHuman-dshanken's own words
I have been without online access to my account for over * week. *. I contacted Personal Banker Ms. Christina Cancino, visited her at our WF branch in Redmond, OR. She wasn't able to rectify the problem, but contacted someone who said the the problem would be solved within * business days. Nothing was solved in * business days. Ms. Cancino gave me more WF numbers to call and options to try to get by your INSANE automated answering robot. I finally got through to a real human being who worked with me over the telephone for two hours! He could not correct the problem. He said that he would contact someone else and they would telephone me withing * business days. Unfortunately, the call came in while I was away from home. The message they left on my TAD was unintelligible. All I could hear was "Shirley" "Online" and "Call me". Then, lucky for me, I received an e-mail from WF Technical Support Services (*-***-***-****) asking me to call because they needed further information and they included my Technical Case * *********. Thinking that this was a direct line to the person who called me, I called the number. That INSANE automated robot answered again. After asking me questions, the robot said that I could say "banker" at any time. I said it over and over and over, but the robot never stopped talking and I never got to talk to a banker. I will NEVER CALL THAT ROBOT AGAIN. My telephone number is (***) ***-****. I will wait for a call from WF. I will be away from my telephone on Sunday *****, Tuesday ***** and Thursday *****. You may reach me by phone any day other than those listed. Sincerely, Shirley A. Hanken
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