I have been without online access to my account for over * week. *. I contacted Person...

GetHuman-dshanken's customer service issue with Wells Fargo from November 2018

28 views | 1527 similar | 0 following
Help with my Wells Fargo issue
Next: our robot will wait on hold for GetHuman-dshanken to get a Wells Fargo rep on the line!
Always use the GetHuman Phone to call Wells Fargo. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-dshanken's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dshanken may need:
Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
The issue in GetHuman-dshanken's own words
I have been without online access to my account for over * week. *. I contacted Personal Banker Ms. Christina Cancino, visited her at our WF branch in Redmond, OR. She wasn't able to rectify the problem, but contacted someone who said the the problem would be solved within * business days. Nothing was solved in * business days. Ms. Cancino gave me more WF numbers to call and options to try to get by your INSANE automated answering robot. I finally got through to a real human being who worked with me over the telephone for two hours! He could not correct the problem. He said that he would contact someone else and they would telephone me withing * business days. Unfortunately, the call came in while I was away from home. The message they left on my TAD was unintelligible. All I could hear was "Shirley" "Online" and "Call me". Then, lucky for me, I received an e-mail from WF Technical Support Services (*-***-***-****) asking me to call because they needed further information and they included my Technical Case * *********. Thinking that this was a direct line to the person who called me, I called the number. That INSANE automated robot answered again. After asking me questions, the robot said that I could say "banker" at any time. I said it over and over and over, but the robot never stopped talking and I never got to talk to a banker. I will NEVER CALL THAT ROBOT AGAIN. My telephone number is (***) ***-****. I will wait for a call from WF. I will be away from my telephone on Sunday *****, Tuesday ***** and Thursday *****. You may reach me by phone any day other than those listed. Sincerely, Shirley A. Hanken

GetHuman-dshanken did not yet indicate what Wells Fargo should do to make this right.

How GetHuman-dshanken fixed the problem

We are waiting for GetHuman-dshanken to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Wells Fargo's attention and get better help faster. Tap below to get started.
Having Wells Fargo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dshanken fixes it.
This email address isn't valid

Wells Fargo

Customer service issue
Reported by GetHuman-dshanken
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 1527 others
0 customers following this

Timeline

GetHuman-dshanken started working on this issue
Nov 9th, 2018 9:06pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians