My password no longer is accepted and I am told that I need a new security code to chan...

GetHuman-donaldsu's customer service issue with Wells Fargo from May 2018

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The issue in GetHuman-donaldsu's own words
My password no longer is accepted and I am told that I need a new security code to change it. I cannot get the security code, because the web site insists that it be sent by text to my phone. I have a land line phone at ***-***-**** that only can receive verbal messages. Can you not send me this security number at my email address which is *****@***.com or call me. Right now I am totally, for no reason that I can fathom unable either to access my account with my usual name and password, nor manage to change to a new one. It is a total catch **. Please help!* Donald F. Surr
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Wells Fargo

Customer service issue
Reported by GetHuman-donaldsu
May 27th, 2018 - 6 mons ago
I have an issue with Wells Fargo too
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Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number
Timeline
GetHuman-donaldsu started working on this issue
May 27th 4:25am