Need signed “mortgage discharge” from Welks - Sell my home: **** closing - I cannot go...

GetHuman604445's customer service issue with Wells Fargo Credit from April 2018

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The issue and preferred resolution, in GetHuman604445's own words:
Sell my home: **** closing ... Need signed “mortgage discharge” from Welks
I cannot go forward with the closing without this do***ent
If I could have you please FedEx this do***ent to my lawyer today, that would be most helpful. I was a loyal customer of Wells Fargo for ** years.
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Wells Fargo Credit

Home equity line of credit
Customer service issue
Reported by GetHuman604445
Apr 17th, 2018 - 3 mons ago
I have an issue with Wells Fargo Credit too
Not resolved
Seen by 1 customer so far
Similar issue to 12 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman604445 started working on this issue
Apr 17th 5:42pm
GetHuman604445 reviewed the items needed
Apr 17th 5:43pm