One year ago, I purchased a vehicle for my daughter. We moved August *st of ****. I we...

GetHuman1185464's customer service issue with Wells Fargo Automotive Finance from September 2018

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The issue in GetHuman1185464's own words
One year ago, I purchased a vehicle for my daughter. We moved August *st of ****. I went to the local branch on August *nd of **** to fill out a change of address form and auto draft for the car payment. **The local branch, for whom I have documentation of the error, did not facilitate the auto draft correctly. Without my knowledge, two months went by and no payments were drawn from my account. **I went back to the Wells Fargo location, paid the balance owed and had them correct the bank draft for the payment. **I am currently trying to purchase a home and the * late payments are an obstacle. I have a recorded conversation with Wells Fargo Dealer Service, local branch manager and myself as well as a letter from the Branch manager taking responsibility for the error.
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Wells Fargo Automotive Finance

Customer service issue
Reported by GetHuman1185464
Sep 22nd, 2018 - 2 mons ago
I have an issue with Wells Fargo Automotive Finance too
Fixed
Seen by 5 customers so far
Similar issue to 23 others
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GetHuman1185464 started working on this issue
Sep 22nd 11:28pm
GetHuman1185464 indicated the issue is not fixed yet.
Sep 22nd 11:29pm