I called several weeks ago to cancel my membership. Because of some glitch, my membersh...

GetHuman1142246's customer service issue with Weight Watchers from September 2018

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The issue in GetHuman1142246's own words
I called several weeks ago to cancel my membership. Because of some glitch, my membership was canceled back in June after being a member for at lease * years. Somehow, I find out now, that you signed me up for something different and so you justify that as why I got charged for canceling early. I DID NOT CAUSE THE CANCELLATION AND I JUST ASKED TO HAVE IT REINSTATED. If the wrong membership was entered, again NOT MY PROBLEM. I got that all figured out but when you went to cancel my membership now, you thought you needed to charge me a $**.** fee for canceling early. Why? YOU were the ones that screwed up my membership not me! Because of that charge, I also got a $**.** overdraft. I have called several times to get this taken care of and was told on Sept. * by a guy 'not to worry the credit has been issued and it can take up to *-** days to post. I stated it had been * days. He assured me I would see the credit. I called again today, because still no credit. The gal I talked to gave me the same run around and I said I canceled OVER ** days ago and no credit. then she says that guy issued another credit. So he was lying when he said it was already processed. I am so dissatisfied with my experience and can not believe the terrible service that I have received.

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Weight Watchers

Customer service issue
Reported by GetHuman1142246
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 709 others
0 customers following this

Timeline

GetHuman1142246 started working on this issue
Sep 14th, 2018 1:39pm

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