Yes I have an issue. I signed myself and my sister up in January of this year. Unfortu...

GetHuman709498's customer service issue with Weight Watchers from May 2018

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The issue in GetHuman709498's own words
Yes I have an issue. I signed myself and my sister up in January of this year. Unfortunately, this was a mistake as neither one of us have utilized WW since signing up. We are caregivers for our Mother who has dementia and have been unable to leave her alone plus my sister works a full time job and her work hours are not conducive to meeting times. This has been a total waste of money .... especially when I learned you wanted to charge a cancellation fee along with the $** donation I have made for “services not rendered”. I placed a phone call to your customer service reps who are absolutely useless. I explained the situation and would have been agreeable to freezing our memberships (as we have been members before) or offering a refund or a credit to be used when circumstance change and we are able to attend. Currently, our membership is paid until June **. I do not want to billed for any further membership nor do I want to be charged a cancellation fee. Weight Watchers should be able to accommodate me in some way ... either a full refund or credit to be used for the months we have been unable to participate. I hope we can come to an agreeable solution
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Weight Watchers

Customer service issue
Reported by GetHuman709498
May 22nd, 2018 - 6 mons ago
I have an issue with Weight Watchers too
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Seen by 3 customers so far
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Timeline
GetHuman709498 started working on this issue
May 22nd 9:56pm