My Weekly website is a disaster - need to get access it to update and need 'how to' instructions.

GetHuman5719246's Account Access issue with Weebly from February 2021

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5719246's own words
I am trying to make changes to an existing website. I need access to my account because my email address has changed. And I need some sort of instruction on how to make changes - both to images and text on the website. ... About * years ago, a friend set up a Weekly website for me. Since I have very little computer skills and absolutely no knowledge about website design, etc., I have basically ignored it. My friend gave me some pointers and I did try to update it a few years ago, Which did not go well and I just made it a bigger mess of it. Many of the images are bad and not done properly, everything is out of date and it has become embarrassing. I have recently done a high profile artist residency and public display. This means people are now actually looking at it, so I need to fix it immediately. Also, I can no longer access it at all, because the email address attached to it (*****@***.com), no longer exists. So I desperately need to talk to someone who can change my email address and tell me, in very simple language, how to start basically from scratch to rebuild the website. Call me at ***-***-**** or email me at *****@***.com
Frustrated that I can't access the account or talk to anyone about it
Want to speak to someone on the phone who can help me
Have been a customer for at least * years.
Have tried to gain access to account, but cannot since my email address has changed.*Have tried to connect to Weekly Support by phone, but just get a recording asking for number I don't have
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I have a Weebly website
Account Access issue
Reported by GetHuman5719246
Feb 3rd, 2021 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 875 others
0 customers following this


GetHuman5719246 started working on this issue
Feb 3rd, 2021 6:21pm