Hi. I have been working through an issue with Tyrone, Sherine and Valecian zendesk. ID...
GetHuman-horsebab's customer service issue with Webs.com from April 2020
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The issue in GetHuman-horsebab's own words
Hi. I have been working through an issue with Tyrone, Sherine and Valecian zendesk. ID ********To recap, I need to remove the person (our minister) who set up the site for Cataraqui Church. He has been arrested and will not be involved at our church any longer. Step * is to put my email on the account.**- at first I couldn't get any information but you were able to obtain the email address which was CMCR*****@***.com**- he can't remember the password but was able to provide this info to me:* Exact date of last transaction - April **, ***** Amount $*.** USD* Postal code - K*K *X** Last * digits of his credit card - ******- I was instructed to set up a new account temporarily to verify the email address to switch the the website over to the new login credentials - I set it up with my own email (*****@***.com) and a password **- today I received a welcome email for the new account and couldn't get in. It alternately rejected my email, then my password, then both. - tried a new password, still didn't work*Next I tried *****@***.com. I got into the Webs.com site but got a message that the site had not been published yet (after being confirmed on Friday. It is being treated as a new site despite requests for access to the existing site**HELP!!*- can you please walk me through how to fix this or is it possible to do it on your end?*- everybody has been very helpful but I just can't get this to work. It's getting more and more messy**The account for the Cataraqui Church website is listed as"not yet been published"**Hopefully we will soon see the end of the confusion and the light at the end of the tunnel won't be a train!**Thanks for your help,*Debbie
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How GetHuman-horsebab fixed the problem
Ref ID ********It's a long story but I'll try to shorten it. The person who set up and ran the Cataraqui Church website is no longer with us and I need to get in to edit and eventually put in new content. Webs were able to find the website and the ID of the previous manager but I didn't have a password and he had forgotten his. We were able to reach him and get enough details to verify that I could be connected to the account. He had been receiving the bills and knew the date and amount of the of last payment, his postal code and the last * digits of his credit card. On Friday I got notice that I was now verified and would be able to access the account shortly. By today I was able to to use the church email and a new password to get into the Web site. Things looked good. Then as I progressed through the setup there was a notification that there was another account connected to the one I was using and asking if I would like to add it. I pressed Add and was forwarded to the next page. I was asked for the password for that account which I did not have. I was also notified that the Cataraqui Church account had not been published yet. That is where I am stuck.*I did email the people who were involved before but haven't had an answer yet. I have a presentation tonight and the retrieval of the website is part of it.
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