I purchased my first Weber gas grill and assembled it easily and I am **. I proceeded t...

GetHuman-letromle's Technical support issue with Weber from September 2019

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The issue in GetHuman-letromle's own words
I purchased my first Weber gas grill and assembled it easily and I am **. I proceeded to do the initial burn. I turn all ***** to highest setting, ignited them, closed the lid and left for ** mins or so when I returned the thermometer read just about *** degrees! No smoke or burnt smell associated with factory oils or residue. I proceeded to wire brush the grill grates as instucted and wiped the grates with a clean cotton towel. I began cooking some burgers and noticed the temperature drop a bit. I left the rill for about * mins only to return to barely sizzling burgers. I cannot get the temp above *** degrees. As a point of reference, I had just replaced my Charbroil * burner with the Weber and I never experienced any issue with the Charbroil coming up to high heat. I could reach temps as high as *** degrees with no trouble. Question is, is the grill or am I doing something wrong?

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Weber

Technical support issue
Reported by GetHuman-letromle
Sep 22nd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 134 others
0 customers following this

Timeline

GetHuman-letromle started working on this issue
Sep 22nd, 2019 12:18pm
GetHuman-letromle indicated the issue is not fixed yet.
Sep 23rd, 2019 2:48am
GetHuman-letromle indicated the issue is not fixed yet.
Sep 23rd, 2019 2:49am
GetHuman-letromle indicated the issue is not fixed yet.
Sep 24th, 2019 12:47am