WebMD Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about WebMD customer service, archive #1. It includes a selection of 6 issue(s) reported September 30, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am a 30-year-old woman with brittle diabetes diagnosed at age 12. Currently, I am living in a tent as my living situation is not the best, with night temperatures dropping to around 50 degrees. I recently had staphylococcus bacterial pneumonia, which required me to be in medical care for about a month - two weeks at one hospital, 10 days in a nursing home, and 5 more days at another hospital. I was even on a ventilator for the first week. Now, I am experiencing chest pain and a productive cough with a terrible taste. I'm unsure if it's a sign of pneumonia recurrence or part of the healing process. Can someone please advise me on whether I should return to the hospital?
Reported by GetHuman1234866 on Sunday, September 30, 2018 1:21 AM
I submitted a template from Jo's email at WebMD on March 15, [redacted]. However, most of the changes have not been made. I was advised to use this template from WebMD to correct physician information if I had more than 3 to 5 changes. Our organization has over 20 locations, with [redacted]+ physicians/nurses (now labeled APRN by Florida law) coming and going due to retirement, resignation, or passing away. On top of that, we are continually hiring new staff. We offer over 55 specialties and 25 services throughout Polk County, FL. I have reached out multiple times for months to various contact numbers, including their corporate NY number, as well as sent emails via Facebook, but have not received any response. The same lack of response applies to Vitals.com. I diligently completed their specific form and have the next set of changes prepared, but there has been no reply.
Reported by GetHuman2928653 on Wednesday, May 15, 2019 6:18 PM
There is an error in the phone number listed for my business on your website. The correct contact information is as follows: Dr. Robert Hersh, located at [redacted] Fillmore Avenue, Brooklyn, N.Y., with the correct phone number being [redacted]. Feel free to confirm this by calling the provided number or referencing the phone book. I recently received an email with the message: "How you fixed the problem. We are waiting for you to fix the problem and share the solution with the rest of us customers." Unfortunately, I am unable to rectify the issue. I attempted to claim my profile, but after receiving the response "One of our specialists will be in touch with you soon," I have yet to hear from any specialist.
Reported by GetHuman3212322 on Monday, July 8, 2019 2:43 PM
Hello, I've been trying to reach a doctor on the previous page for some time now. I explained my situation, but they asked how I was contacting them, which confused me. Someone suggested I come here to speak with a doctor. Are you all doctors, or did I waste my time? I really need help as my condition is very painful. Can someone please email me soon? Thank you.
Reported by GetHuman-dndplatt on Wednesday, December 22, 2021 1:26 AM
Here's an alternative perspective on autism. Autism is believed to be connected to a planetary evolution occurring before [redacted], which involves significant changes and chaos. Diana Cooper from the UK suggests that autistic children possess more activated DNA strands (commonly more than 2), making them exceptionally bright. Originating from the Orion star system, these children have a purpose in assisting during the ongoing planetary upgrade. Despite their struggles in our current world, they contribute in ways that may not be immediately apparent. As someone with a scientific background who transitioned to metaphysics, I now practice as a psychic healer, working beyond conventional medical boundaries. This message may challenge traditional beliefs, but it emphasizes a unique viewpoint on autism and the world's transformation. Wishing everyone well during these turbulent times. Regards, James M., BASc, UK.
Reported by GetHuman-sechelt on Saturday, January 8, 2022 7:25 PM
The listing for Dr. William F. Murphy D.O. at [redacted] Eagle Preserve Way, Sarasota FL [redacted] is unsolicited. Our home address and number are listed on WebMD, causing confusion as Dr. Murphy has not seen patients since [redacted] and never practiced from his home. We did not authorize this listing. It's common for physicians who have stopped practicing to use their home address for mail purposes. We are receiving numerous calls day and night from people looking for medical assistance. Please remove this listing to stop the confusion and inconvenience. Thank you for your help.
Reported by GetHuman-ahmideni on Monday, December 19, 2022 12:55 PM

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