Hi, I have created a Wechat account with a company issued mobile phone in China. The nu...

GetHuman-zhenhong's customer service issue with WeChat from October 2018

3 views
 | 
428 similar
 | 
0 following
Help with my WeChat issue
First: share to improve GetHuman-zhenhong's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-zhenhong's next move: send an email to WeChat.
Tap the button below to start an email to WeChat- it's the best way to get support from them right now. We'll check later to make sure GetHuman-zhenhong got a response or help escalate.
Before contacting them, items GetHuman-zhenhong may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-zhenhong's own words
Hi, I have created a Wechat account with a company issued mobile phone in China. The number of this China phone is **************. I turn the phone in without logging out from the Wechat when I left the company in July ****. I was trying to log into this account recently but the password I had created was no longer valid. If the company gave the mobile phone to another employee, he*she will be able to access my Wechat account and reset the password on my Wechat account with the mobile phone. Please help me to recover and check whetherthe account has been abused and cancel the account. I can be reached by *****@***.com or *****@***.com.*Thank you!**Best regards,*Zhenhong Jin
GetHuman-zhenhong did not yet indicate what WeChat should do to make this right.
I have an issue with WeChat too
How GetHuman-zhenhong fixed the problem
We are waiting for GetHuman-zhenhong to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WeChat's attention and get better help faster. Tap below to get started.
Having WeChat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would WeChat email you?
This email address isn't valid
Follow this issue
See how GetHuman-zhenhong fixes it.
This email address isn't valid

WeChat

Customer service issue
Reported by GetHuman-zhenhong
Oct 20th, 2018 - a mon ago
I have an issue with WeChat too
Not resolved
Seen by 3 customers so far
Similar issue to 428 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-zhenhong started working on this issue
Oct 20th 2:43pm