My wechat account is linked to an old phone number (Hong Kong) that I no longer use, an...

GetHuman-skam's customer service issue with WeChat from October 2018

399 similar
0 following
Help with my WeChat issue
GetHuman-skam's next move: send an email to WeChat.
Tap the button below to start an email to WeChat- it's the best way to get support from them right now. We'll check later to make sure GetHuman-skam got a response or help escalate.
Before contacting them, items GetHuman-skam may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-skam's own words
My wechat account is linked to an old phone number (Hong Kong) that I no longer use, and the SIM card will soon be deactivated and the number recycled.**Wechat will not let me replace this number with my new mainland China number in Security Settings. I receive the message “this number cannot be linked due to local regulations”. This wechat account has previously been linked with a mainland China number with no issues. I have tried uninstalling and redownloading the app. My girlfriend (who got her Hong Kong and China numbers along with mine) has had no issues changing her numbers, which suggests the “local regulations” problem is nonsense.**I’m concerned that soon my wechat account will be linked to a phone number that I do not own because I can’t update it to my new one.**Please tell me how I can link my account to my new number. Thanks!
GetHuman-skam did not yet indicate what WeChat should do to make this right.
I have an issue with WeChat too
How GetHuman-skam fixed the problem
We are waiting for GetHuman-skam to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WeChat's attention and get better help faster. Tap below to get started.
Having WeChat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would WeChat email you?
This email address isn't valid
Follow this issue
See how GetHuman-skam fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-skam
Oct 11th, 2018 - 3 mons ago
I have an issue with WeChat too
Not resolved
Seen by 28 customers so far
Similar issue to 399 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-skam started working on this issue
Oct 11th, 2018 12:25pm
GetHuman-skam shared this issue with others over email
Oct 11th, 2018 12:33pm