My wechat account is linked to an old phone number (Hong Kong) that I no longer use, an...

GetHuman-skam's customer service issue with WeChat from October 2018

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The issue in GetHuman-skam's own words
My wechat account is linked to an old phone number (Hong Kong) that I no longer use, and the SIM card will soon be deactivated and the number recycled.**Wechat will not let me replace this number with my new mainland China number in Security Settings. I receive the message “this number cannot be linked due to local regulations”. This wechat account has previously been linked with a mainland China number with no issues. I have tried uninstalling and redownloading the app. My girlfriend (who got her Hong Kong and China numbers along with mine) has had no issues changing her numbers, which suggests the “local regulations” problem is nonsense.**I’m concerned that soon my wechat account will be linked to a phone number that I do not own because I can’t update it to my new one.**Please tell me how I can link my account to my new number. Thanks!
GetHuman-skam did not yet indicate what WeChat should do to make this right.
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How Do I Unlink a Phone Number from My Wechat Account?How Can I Unblock My Wechat Account?
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Customer service issue
Reported by GetHuman-skam
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 94 customers so far
Similar issue to 399 others
0 customers following this
Timeline
GetHuman-skam started working on this issue
Oct 11th, 2018 12:25pm
GetHuman-skam shared this issue with others over email
Oct 11th, 2018 12:33pm

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