WeChat has a function that allows users to report users that have broken WeChats terms...

GetHuman1153507's customer service issue with WeChat from September 2018

24 views | 344 similar | 0 following
Help with my WeChat issue
First: share to improve GetHuman1153507's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1153507 got the right customer help using our suggestion.
Before contacting them, items GetHuman1153507 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman1153507's own words
WeChat has a function that allows users to report users that have broken WeChats terms of service. Recently there are groups of individuals actively exploiting this function to eliminate users who disagree with them or are competitors in business, etc. it recently occurred to a foreign female teacher in Suzhou. She was suspended * times in a month based on complaints. This was done for the most part by a single individual using multiple alias accounts. This person laughed and joked about her plight the day before her *rd and final suspension. The next day he and his alias accounts posted screen shots showing she was permanently banned and spread vicious rumors about the female teacher starting a great deal of speculation and rumors as to why she was permanently suspended. **I spoke up in these groups about these actions but did not name anyone as the responsibile individuals, but said the group members should be ashamed of their behavior and hope they do not anger the people who are inappropriately using wechats security protocols to hurt people. I also said those responsible should hope their identities don’t become known to the public. **I was then suspended from WeChat * times in a month and have had my account and ***** contacts lost. I have made many attempts to contact someone at WeChat or Tencent to try and get help with no success. I have screen shots of these incidents I discribed that clearly show the events as told. **I have been a WeChat user for * years with no issues or complaints. I am a Scientist working for China’s largest Contract Research Organization since **** and I admin several technology groups and a group named “I ** China”. I am careful to not post offensive or sensitive materials and I never post any advertisements or lewd content. **I only receive the same response to my inquiries stating I was reported as violating WeChats terms of service with no further explanation. I would like to appeal my permanent suspension, and ask Tencent to look at the vulnerabilities for malicious use of this policy. **Best Regards,*Charlie Barker*Senior Director of Operations *WuXi AppTec *Suzhou, China

GetHuman1153507 did not yet indicate what WeChat should do to make this right.

How GetHuman1153507 fixed the problem

We are waiting for GetHuman1153507 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common WeChat customer problems.
How Do I Change My ID on Wechat?How Do I Delete My Wechat Account?How Do I Recover My Wechat Account?How Do I Recover My Blocked Wechat Account?How Do I Recover My Wechat Account?
Do you have a customer issue as well?
We can help you get WeChat's attention and get better help faster. Tap below to get started.
Having WeChat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1153507 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1153507
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 344 others
0 customers following this


GetHuman1153507 started working on this issue
Sep 17th, 2018 7:46am