WeChat has a function that allows users to report users that have broken WeChats terms...

GetHuman1153507's customer service issue with WeChat from September 2018

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The issue in GetHuman1153507's own words
WeChat has a function that allows users to report users that have broken WeChats terms of service. Recently there are groups of individuals actively exploiting this function to eliminate users who disagree with them or are competitors in business, etc. it recently occurred to a foreign female teacher in Suzhou. She was suspended * times in a month based on complaints. This was done for the most part by a single individual using multiple alias accounts. This person laughed and joked about her plight the day before her *rd and final suspension. The next day he and his alias accounts posted screen shots showing she was permanently banned and spread vicious rumors about the female teacher starting a great deal of speculation and rumors as to why she was permanently suspended. **I spoke up in these groups about these actions but did not name anyone as the responsibile individuals, but said the group members should be ashamed of their behavior and hope they do not anger the people who are inappropriately using wechats security protocols to hurt people. I also said those responsible should hope their identities don’t become known to the public. **I was then suspended from WeChat * times in a month and have had my account and ***** contacts lost. I have made many attempts to contact someone at WeChat or Tencent to try and get help with no success. I have screen shots of these incidents I discribed that clearly show the events as told. **I have been a WeChat user for * years with no issues or complaints. I am a Scientist working for China’s largest Contract Research Organization since **** and I admin several technology groups and a group named “I ** China”. I am careful to not post offensive or sensitive materials and I never post any advertisements or lewd content. **I only receive the same response to my inquiries stating I was reported as violating WeChats terms of service with no further explanation. I would like to appeal my permanent suspension, and ask Tencent to look at the vulnerabilities for malicious use of this policy. **Best Regards,*Charlie Barker*Senior Director of Operations *WuXi AppTec *Suzhou, China

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WeChat

Customer service issue
Reported by GetHuman1153507
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 344 others
0 customers following this

Timeline

GetHuman1153507 started working on this issue
Sep 17th, 2018 7:46am

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