I have changed to a new phone but I forgot my password. I tried to follow the procedure...

GetHuman816937's customer service issue with WeChat from June 2018

5 views
 | 
116 similar
 | 
0 following
Help with my WeChat issue
How did GetHuman816937 do it?
Waiting to hear how GetHuman816937 fixed the problem to share with other customers.
The issue in GetHuman816937's own words
I have changed to a new phone but I forgot my password. I tried to follow the procedures to get a SMS code but I havent received the code despite of trying many many times. Pls let me know how can I reset my password. Dont send me the procedure steps again cus I already tried many many times.
GetHuman816937 did not yet indicate what WeChat should do to make this right.
I have an issue with WeChat too
How GetHuman816937 fixed the problem
We are waiting for GetHuman816937 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WeChat's attention and get better help faster. Tap below to get started.
Having WeChat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would WeChat email you?
This email address isn't valid
Follow this issue
See how GetHuman816937 fixes it.
This email address isn't valid

WeChat

Customer service issue
Reported by GetHuman816937
Jun 25th, 2018 - 4 mons ago
I have an issue with WeChat too
Fixed
Seen by 5 customers so far
Similar issue to 116 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman816937 started working on this issue
Jun 25th 1:44am
GetHuman816937 confirmed the issue is fixed. Hooray!
Jun 28th 3:01am