I get a message 'this we chat account has been set to protected status due to prolonged...

GetHuman625407's customer service issue with WeChat from April 2018

Help with my WeChat issue
The issue in GetHuman625407's own words
I get a message 'this we chat account has been set to protected status due to prolonged inactivity. Re-activate the account by clicking ok. '*I do this and go thru the security questions and then it asks for a member for a user to confirm my identity. I give a number, but they do not receive this. Please help!!!!!!!!!!
GetHuman625407 did not yet indicate what WeChat should do to make this right.
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Customer service issue
Reported by GetHuman625407
Apr 28th, 2018 - 5 mons ago
I have an issue with WeChat too
Not resolved
Seen by 22 customers so far
Similar issue to 352 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman625407 started working on this issue
Apr 28th 9:25pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 9:25pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:34pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:35pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:37pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:37pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:38pm