I get a message 'this we chat account has been set to protected status due to prolonged...

GetHuman625407's customer service issue with WeChat from April 2018

Help with my WeChat issue
I get a message 'this we chat account has been set to protected status due to prolonged inactivity. Re-activate the account by clicking ok. '*I do this and go thru the security questions and then it asks for a member for a user to confirm my iden***y. I give a number, but they do not receive this. Please help!!!!!!!!!!
I trust that WeChat will make this right and come up with a resolution that is fair.
Help with my WeChat issue
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Customer service issue
Reported by GetHuman625407
Apr 28th, 2018 - 3 mons ago
I have an issue with WeChat too
Not resolved
Seen by 11 customers so far
Similar issue to 179 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman625407 started working on this issue
Apr 28th 9:25pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 9:25pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:34pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:35pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:37pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:37pm
GetHuman625407 indicated the issue is not fixed yet.
Apr 28th 10:38pm