I needed a new iPhone due to battery failure and was sent an iPhone *s for a replacemen...

GetHuman-forreed's customer service issue with Waze from January 2019

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The issue in GetHuman-forreed's own words
I needed a new iPhone due to battery failure and was sent an iPhone *s for a replacement thru insurance. When my new iPhone *s was set up, per Apple, my long established WAZE account was no where to be found. I had 'many' saved Favorites and planned drives in my WAZE account. I tried, in vain, to get WAZE to send me a 'Reset' my account*password and I have 'never' received an email. *PLEASE !! PLEASE !! PLEASE !! Help me !!!!!!!!!!!!!!!!!! I rely on my WAZE account * out of * days a week and NEED directional help!! If I cannot get my WAZE account from the old iPhone * over to my new phone, I will have no other choice than to choke and use Google maps so I do not loose my saved directions again . . . PLEASE !!!! HELP !!! *MY email is: *****@***.com, Beth Ellison, **** Green Ave, Los Alamitos, CA *****. I will be eternally grateful to get my saved WAZE account information!! PLEASE HELP ME GET INTO MY ESTABLISHED ACCOUNT!!!!!*Please and Thank You !!
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Waze

Customer service issue
Reported by GetHuman-forreed
Jan 14th, 2019 - 9 mons ago
I have an issue with Waze too
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Seen by 2 customers so far
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GetHuman-forreed started working on this issue
Jan 14th 11:54pm