Hello my name is Brett Nickel. I am a resident of Aptos Ca. The app I am asking to have...
GetHuman-brettdni's customer service issue with Waze from September 2018
Help with my Waze issue
First: share to improve GetHuman-brettdni's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-brettdni's next move: go to the Waze help center.
Waze doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brettdni will want to follow the link below to head to their help center. We will check on GetHuman-brettdni later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-brettdni may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-brettdni's own words
Hello my name is Brett Nickel. I am a resident of Aptos Ca. The app I am asking to have fixed is WAZE navigation. Our neighborhood is having a problem with your app sending people down our private road to bypass traffic. The road is a section of Bonita Drive in Aptos, CA, between Freedom BLVD and Rio Del Mar Dr. The private section of the road is very narrow and jams up the way for us residents, and puts wear and tear on the already failing road that homeowners pay for personally to be fixed. It is our only way in and out of our homes. We really need you to fix this issue and take it off of your routes list. People use it to bypass HWY * Traffic. Please fix this and email me back! Thank you!
GetHuman-brettdni did not yet indicate what Waze should do to make this right.
I have an issue with Waze too
How GetHuman-brettdni fixed the problem
We are waiting for GetHuman-brettdni to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.