I been a frequent shopper with Wayfair and would like to continue to be. However, my pr...

GetHuman5874483's Complaint issue with Wayfair from March 2021

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The issue in GetHuman5874483's own words
I been a frequent shopper with Wayfair and would like to continue to be. However, my present situation has given me some doubts about customer support services I believed you would be there when I needed it. I purchased a recliner from you in July **** along a service plan just in case something went wrong with mechanism and it did. I call Wayfair and for all intents and purposes was told that Wayfair was not responsible for the repair until the item was a year old. I was told I needed to contact the manufacturer about any repairs. I was given information on how contact the manufacturer and that was all the support I was given. So I email the manufacturer and as I expected I haven't heard back. How many days, weeks or even months should I wait? I don't believe I should be jumping through hoops begging for assistance to make repairs to a flawed piece of furniture especially after paying for the repair service. **Respectfully,*Frances Tagliente*Home: ***-***-*****Mobile: ***-***-******My purchased order *CS*********

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Wayfair

Complaint issue
Reported by GetHuman5874483
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4650 others
0 customers following this

Timeline

GetHuman5874483 started working on this issue
Mar 22nd 5:25pm
GetHuman5874483 indicated the issue is not fixed yet.
Mar 22nd 5:31pm
GetHuman5874483 indicated the issue is not fixed yet.
Mar 22nd 5:31pm